Laserfiche WebLink
Memorandum of Operations <br />City of Santa Ana WIA and EDD Wagner - Peyser Integration <br />• Sensitivity to customers <br />stressful life situations <br />• Ability to multi -task and <br />with diverse backgrounds and /or in <br />efficiently produce accurate work under <br />pressure <br />• Ability to legibly and accurately document services <br />• Commitment to maintain confidentiality of customer information and <br />system records as legislated by current program policy <br />requirements <br />• Ability to work independently as well as in a team environment <br />• Knowledge of skills and aptitude assessment tools and the ability to <br />interpret and analyze test results <br />• Ability to constructively critique resumes and cover letters <br />• Ability to effectively deliver a variety of services in a group setting, <br />such as workshops and /or orientations. <br />• Proficient knowledge of the Microsoft Office program and all office <br />equipment <br />• Ability to effectively coach and mentor customers <br />• Knowledge of the local labor market <br />• Effective use of marketing and sales techniques <br />• Knowledge of community resources and referral process <br />• Maintain knowledge of service delivery programs as it relates to all <br />customers <br />Anticipating and realizing that all staff will need to be rotated among the <br />various functions as business needs dictate. <br />6b) Functional job descriptions for supervisors and team members. <br />Functional Supervisor's Roles and Responsibilities <br />• Communicate and refer any personnel and /or administrative issues <br />to the responsible agency manager. <br />• Provide direct functional supervision for their respective integrated <br />team. <br />• Set daily work assignments to meet customer flow. <br />• Monitor team activities and make appropriate changes to ensure <br />proper staffing coverage during peak periods, meal /break periods, <br />and unscheduled or emergency absences. <br />• Conduct routine assessment of staffing needs within team: <br />Operating system and equipment are operating properly <br />Training and coaching team members as necessary <br />Provide tools for performance enhancement <br />• Ensure staff understand and comply with all internal security <br />policies and procedures for the LWIA and the EDD. <br />• Coordinate and facilitate regularly scheduled team meetings. <br />• Encourage communication opportunities for staff feedback and <br />continuous quality improvement of team process. <br />• Perform functions necessary to ensure an integrated operation. <br />• Monitor performance measures to meet goal expectations. <br />Page 4 of 14 <br />