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Memorandum of Operations <br />City of Santa Ana WIA and EDD Wagner - Peyser Integration <br />2b) Issue resolution process <br />Each Team(s) is encouraged to engage in issue resolution through <br />consensus. if consensus cannot be achieved, the issue will be <br />elevated to the next level, beginning with the Functional Team <br />Supervisor or Service Integration Leadership Team. <br />3) Continuous Improvement <br />3a) Schedule of System Review <br />To be conducted weekly, monthly, quarterly and annually <br />3b) Process Change Implementation <br />By proactively identifying changes, leaders can use the following <br />essentials to help implement change in an orderly and timely fashion: <br />1. Leadership readiness <br />2. Vision clarity <br />Page 11 of 14 <br />Any team member may identify an issue that needs to be resolved. All are <br />LnlVi <br />encouraged to seek resolution through consensus at the lowest possible <br />Identified <br />level. If issue can not be resolved, it may be elevated for resolution. <br />Issue is <br />Level ! <br />Iss ue is fornzcrlly <br />discussed by <br />is resolved or elevated within <br />written and presented <br />fiuvctiorzal teal" <br />business days <br />Functional Unit <br />and consensus is <br />sought. <br />Level <br />Written issue is <br />formally presented <br />Issue is <br />including possible <br />discussed and <br />Issue is resolves( or elevated within 5 <br />F2tnUlrOnCd <br />Team <br />strategies that were <br />consemus is- <br />business days <br />Supervisors <br />used to attempt <br />souught. <br />consensus <br />Level 3 <br />Written issue is <br />formally presented <br />issue is <br />Service <br />including possible <br />discussed and <br />Issue is resolved or elevated within 5 <br />Integration <br />strategies that were <br />consensus is <br />business clays <br />Leadership <br />used to attempt <br />sought <br />Team <br />consensus <br />Final ruling is made by Operator <br />Level 4 <br />Written issue is <br />issue is <br />regardless of consensus, ivithin 10 <br />formally presented <br />discussed and <br />business days. If issare is outside of <br />Senior <br />using an agreed upon <br />c•onsenszts is <br />current integration policy, dissenter way <br />Management <br />format. <br />sought. <br />forward issue to State Integrated Policy <br />Grozip for• consideration. <br />Resolution of <br />Issue <br />And /Or <br />Final rule is added to local policy and /or procedures. I('issue rises to the level of <br />Referral to State <br />policy, it is elevated to the local board for consideration <br />Integrated <br />Police Group <br />3) Continuous Improvement <br />3a) Schedule of System Review <br />To be conducted weekly, monthly, quarterly and annually <br />3b) Process Change Implementation <br />By proactively identifying changes, leaders can use the following <br />essentials to help implement change in an orderly and timely fashion: <br />1. Leadership readiness <br />2. Vision clarity <br />Page 11 of 14 <br />