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One-Stop Partner Commitment <br />1. PARTIES: The parties to this Memorandum of Understanding (MOU) are the Mayor <br />and City Council of the City of Santa Ana, the Santa Ana Workforce Investment Board <br />(WIB), the Goodwill Industries of Orange County and other agencies (identified in the <br />"One-Stop Partner Commitment", Attachments "A" and "B: to this MOU) functioning as <br />"One-Stop Partners" within the Santa Ana One-Stop System (hereinafter referred to as <br />the Santa Ana WORK Center). <br />Iii addition to accepting the provisions contained in the MOU, the Goodwill Industries of <br />Orange County commits to the following: <br />Goodwill Industries of Orange County will provide intensive Job Development and <br />Job Placement services to people with a wide range of physical,d evelopmental and <br />psychiatric disabilities as well as other barriers to employment. Job Placement <br />services will include but are not limited to the following: referral to DOR for a <br />vocational assessment (situational, internal and external, mobility training, on-the-job <br />support such as job coaching and tutoring, job seeking and survival skill <br />development, transportation coordination, resume development and referrals to DOR <br />for assistive technology evaluations. Goodwill will provide services to clients with <br />limited English and multi-cultural backgrounds. In addition, Goodwill Industries will <br />provide job development and interpreting services to the deaf and hearing impaired. <br />Full-time equivalents (FTEs) of Agency Staff Assigned to Santa Ana W/O/R/K Center: <br />Minimum of 20 hours weeklv <br />Hours/days per week Agency Staff Assigned to Santa Ana WORK Center: <br />20 hours per week, 5 days a week (M-F) <br />PERFORMANCE GOALS: <br />Customer Service <br />All on-site, One-Stop Partners shall commit to the following goals for the W/O/R/K Center: <br />1. To conform to a uniform policy of customer service; <br />2. To develop customer service principles all One-Stop Partners must implement; <br />3. To implement an on-going system for measuring customer service levels; and, <br />4. To participate in a task force empowered to oversee, measure and respond to customer <br />service data.