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0 3OfficeSolutions La.w cyi;mo r..?ain, 16. Trieia Sanchez is your Account Manager and she has no plans to retire for at least another 10 years. We hire very experienced service technicians that share our company vision and are well paid and happy employees, As we dedicate our most experienced and loyal account managers and service technicians, we expect to deliver consistent performance with familiar faces who will intimately understand the needs of the City of Santa Ana. 17. As mentioned before, all Sharp and Canon equipment will only use OEM parts and sup- plies. If the City of Santa Ana requests OEM toners for the HP devices, C3 may accom- modate the request with a higher per-click charge as described in our proposal pricing. 18. C3 is an environmentally friendly company. By choosing C3, The City of Santa Ana will receive recycling services in which a box is provided with free freight to collect all your toners, regardless of manufacturer. Sharp has been awarded SmartWay's Excellence Award for the third consecutive time. Sharp products are energy star compliant and uses LED technology, uses low fusing temperature, and the fuser is idle when not being used (which does not affect warm up times). These all contribute to lower energy usage and is the best in class compared to any other comparable product from another manufacturer. 19. Supplemental Information: C3 also offers sales and service for Interactive Digital Moni- tors, LEA-LCD monitors, projectors, document management systems, document solution integration, facilities management, as well as business consulting. D. Sofhvnre Details C3 will use PageTrac as our Data Collection Agent (DCA) to monitor toner levels, meter counts, and device status to proactively manage the fleet of printers as well as connected multifunctional devices on the network. Data from locally co71nected devices can also be collected, provided that the Local Print Agent application is installed on each computer connected to a local printer. C3 will use this same software that has been successfully tested during the Pilot MPS Program with The City of Santa Ana. Typically, triggers are set at 20% toner capacity to alert our staff of a toner replenishment order; however, C3 will set the threshold for toner orders to accommodate The City of Santa Ana's needs. 1. Yes, the City's Microsoft NT Network is compatible with all tracking features of our monitoring system. In addition to the information above, PageTrac operates on port 80, 21, or 443, as well as through a proxy server (as deemed necessary by the City of Santa Ana and S.A.P.D.'s network security) during client-specified time intervals. Your net- work requires no altercations or modifications to the existing security and upholds the in- tegrity of said networks. Data collection consists of page counts, device description (con- figuration) and device status and is collected via SNMP (Simple Network Management Protocol) and ICMP (Internet Control Message Protocol). Standalone workstation is not needed to ran the Printer DCA monitoring service and discreetly runs in the background for end-users' convenience. 2. The Local Print Agent is used to collect information from local printing devices. The technology of the local device determines the information reported to the Local Print Agent (older, lower-end devices may report less information than newer, higher-end de- vices), but the Local Print Agent will attempt to collect manufacturer, device description, serial number, and meter reads. If for some reason, C3 is unable to collect the device me- ter reads from the Local Print Agent for billing purposes, C3 will provide the City of Proprietary and Confidential Page i11 25D-18