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MANAGED PRINT SERVICES AGREEMENT <br />THIS AGREEMENT, made and entered into this 15"' day of October, 2012 by and between C3 <br />Office Solutions, a limited liability company, (hereinafter "Consultant"), and the City of Santa Ana, a <br />charter city and municipal corporation organized and existing under the Constitution and laws of the State <br />of California (hereinafter "City"). <br />RECITALS <br />A. On June 18, 2012, the City, issued a Request for Proposals for managed print services. <br />B. Consultant submitted a Proposal to provide printers and copiers, supplies and maintenance to <br />meet City's needs. <br />C. Consultant represents that it is able and willing to provide such services to the City. <br />D. In undertaking the performance of this Agreement, Consultant represents that it is <br />knowledgeable in its field and that any services performed by Consultant under this Agreement <br />will be performed in compliance with such standards as may reasonably be expected from a <br />professional contractor in the field. <br />NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms <br />and conditions hereinafter set forth, the parties agree as follows: <br />1. SCOPE OF SERVICES <br />Consultant shall provide Managed Print Services on a cost-per-click basis, for all multifunction <br />office equipment and printers including 1) full equipment service and maintenance for all printers and <br />copiers; 2) provision of equipment, including delivery, installation, configuration, end-user training; and <br />3) provision of all operating supplies, including toner and cartridges, developer, fuser oil, rollers, print <br />heads, drums, circuit boards, imaging units and staples. However, Consultant shall not be responsible to <br />supply paper for any multi-function office equipment or printer. Said services shall be provided on the <br />terms and conditions set forth in City's Request for Proposal 12-033, dated June 18, 2012, and <br />Consultant's responsive Proposal as set forth in Exhibit A, attached hereto and incorporated by this <br />reference. <br />2. COMPENSATION <br />a. Consultant's services will be compensated as follows: <br />1) For maintenance and supplies required to service approximately 500 City owned desktop <br />printers, City will pay a monthly fee and an excess cost per image charge, as set forth in <br />Consultant's Cost Per Image Agreement, attached hereto as Exhibit B-1, and <br />incorporated by this reference; <br />2) For maintenance and supplies required to service City owned multi-function copiers, City <br />will pay the cost per image charges as set forth in Consultant's Customer Care <br />Maintenance Agreement, attached hereto s Exhibit B-2, and incorporated by this <br />reference; <br />3) For the provision of the equipment, maintenance and supplies required to provide multi- <br />function copiers on a lease basis, City will pay the lease charges, and a cost-per copy <br />charge for excess images, as set forth in Consultant's Equipment Lease Agreement, <br />attached hereto as Exhibit B-3, and incorporated by this reference. <br />25D-5