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<br />personnel and training - continued <br /> <br />(E) Continuing Education Programs <br /> <br />Care Ambulance Service has always had a commitment to and a reputation for service excellence. This well <br />deserved reputation can be attributed to the Care Ambulance philosophy that employees are our most <br />important asset. We treat employees as valuable customers and give them the tools to be st..1ccessful. These <br />tools include training and education, and equip the employee to provide exceptional service to external <br />customers. <br /> <br />The applicants that make it through the rigorous selection process are assigned to New Employee Orientation. <br />New Employee Orientation provides a combination of education and training that begins in the classroom <br />and finishes in the field with a Field Training Officer. This New Employee Orientation is the foundation for <br />ongoing continuing education. <br /> <br />Care Ambulance provides continuing education through a variety of venues, described in detail below. Care <br />commits to provide these programs at all times throughout the contract term. <br /> <br />Annual Mandatory Training <br />On-Line Education <br />In-House Training <br />T ailboard Training <br />Classes on Various Topics <br />Field Training Officer Meetings <br />Conference Attendance <br />Management Development <br /> <br /> <br />Annual Mandatory Training <br />Annual Mandatory Training is a requirement for all <br />field employees. Topics such as Blood and Airborne <br />Pathogens, Emergency Vehicle Operations, Customer Service, Incident Command System, Hazardous <br />Materials, and Patient Care Documentation are covered. Continuing Education credit is given for those <br />subjects that meet the criteria for CE approval. <br /> <br />On-Line Education <br />Care Ambulance pays for every field employee to be enrolled in the Virtual Solutions Manager (The 9th <br />Brain) on-line education program. The program is explained to employees in the New Employee Orientation. <br />Each employee is given their personal password to access the program. <br /> <br />In-House Training <br />There are times when training and education is facilitated in-house by outside providers. Examples of this are <br />Incident Command System 200 and 300, EMS Basic Supervisory Workshop (Texas A&M), Sexual Harassment <br />Prevention and Investigation, Terrorism Awareness, and Emergency Medical Dispatch. <br /> <br />26 <br />