Laserfiche WebLink
„.s'�Cf% V @NET WORK <br />Quote <br />25483 - 1 <br />I ANNUAL SUPPO R'I' AND MAINTENANCE FOR HOSTED CUS I'UML•RS <br />The following supplies and services are included in Support and Maintenance: <br />- Installation of new software releases <br />• Monitoring of connectivity and critical functionality at all times (24hr x 365 days /year) by highly skilled <br />personnel using an extensive series of automated probes from multiple locations <br />• Response to site - down /critical issues within one hour, with reasonable efforts to advise your organization <br />of the current status and expected resolution time <br />• Service agreements between The Active Network, Inc. and critical vendors essential to the continuing <br />successful operation of the hosted environment <br />• Scheduled maintenance to increase performance, fix defects or update applications, with reasonable efforts <br />to notify your organization of scheduled maintenance times and potential impacts to service <br />• Urgent maintenance (done to correct network, hardware or software issues that are likely to cause <br />significant service disruption and that require immediate action), which may temporarily degrade service or <br />cause outages. The Active Network, Inc. may undertake urgent maintenance at any time deemed necessary <br />and shall provide status updates to your organization as soon as possible. <br />4 <br />