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REQUEST FOR <br />COUNCIL ACTION <br />CITY COUNCIL MEETING DATE: <br />NOVEMBER 19, 2012 <br />TITLE: <br />AMENDMENT TO AGREEMENT WITH <br />SYSTEM INNOVATORS INCORPORATED <br />FOR COMPUTERIZED CASHIERING <br />SYSTEM HARDWARE AND MAINTENANCE <br />CITY MANAGER <br />CLERK OF COUNCIL USE ONLY: <br />APPROVED <br />? As Recommended <br />? As Amended <br />? Ordinance on 1" Reading <br />? Ordinance on 2nd Reading <br />? Implementing Resolution <br />? Set Public Hearing For <br />CONTINUED TO <br />FILE NUMBER <br />RECOMMENDED ACTION <br />Amend the agreement with System Innovators, a division of Harris Computer Corporation for <br />annual maintenance and programming in an annual aggregate limit not to exceed $35,000 for <br />two years extending through March, 2014. <br />DISCUSSION <br />The Finance and Management Services Agency; Parks, Recreation and Community Services <br />Agency; and the Police Department use System Innovators' cashiering software and hardware to <br />process the receipt of City revenues. This includes payments for municipal utility services bills, <br />business license tax, hotel visitors' tax, parking citations and all other payments to the City. The <br />INOVA cashiering system was approved and implemented in 2001. A component of the <br />software program is the provision for annual maintenance and software upgrades. <br />Currently, the Treasury Division is moving to implement a KIOSK system that will be located at <br />the entrance of City Hall. In order to ensure connectivity between the KIOSK and the various <br />payment programs additional programming is needed. It is estimated that these enhancements <br />will cost approximately $7,200. These enhancements will provide residents and customers <br />greater access to the various payments systems during off hours and peak demand times. The <br />kiosk is currently under development and scheduled for Installation in May, 2013. In addition, the <br />recommended action will provide for annual software maintenance and updates. <br />FISCAL IMPACT <br />Funds are budgeted and available in the Treasury and Customer Services account (no. <br />01110130-62300). <br />APPROVED AS TO FUNDS AND ACCOUNTS: <br />Francisco Gutierrez (}r <br />Executive Director <br />Finance & Management Services Agency <br />25F-1