ZA FULL PACKET 2012-04-10 10 a.m.

Home Browse Search

Wal-Maxi Stares, Inc. -- Responsible Vendor of Alcohol Because Wal-Mart takes its responsibilities as a good corporate citizen seriously, Wal-Mart trains its associates and managers on responsible policies and procedures far selling alcohol to the public. The policy focuses on preventing sales to minors, to already intoxicated customers, and during prohibited times and days. Summary of Alcahal Policy Our policies prohibit underage sales and are reinforced with teclmology, training, monitoring, and discipline. In order to prevent such sales, Wal-Mart has instituted the following procedures: • Instntct store associates on Wal-Mart's Identification Policy, which outlines the following: o Approved forms of ID -all of which are gaverttment-issued o Pointers for spotting fake IDs and intoxicated customers. o "ACE" steps for complying with law: ^ Assess -Assess whether the customer appears under 27 (40 -After May, 1, 2008} ^ Check -- Check for ID and birth date ^ Enter -Enter date of birth into register to determine age Teelmola~y: • Registers perform an integral a•ole in our alcohol sales compliance program by helping to prevent sales to minors and sales dut•ing restricted hours. • Register }?roinpts in Place to Prevent Sales to Minors: o When an alcoholic beverage is scanned; R The register stops the transaction and asks if the customer appears to be under 27 years old (under 40 in some markets). ^ The associate must then enter the CUStoinel's' Date of Birth before the transaction can proceed. o Cashiers must require ID from any customer who appears to be under the age of 27. In some markets, the age to request ID is anyone tinder 40. The ID 40 Program will be in place nakionwide by May 1, 2008. • Restricted Hours: o Registers are programmed with applicable alcohol sales days and ]tours by the home of#"ice. o If an associate attempts to sell alcohol during a prohibited time, the register will stop the transaction. p Generally, these prompts are set according to state law. o If the locality in which a particular store has more restrictive hours of alcohol sales than the state, hours of sate are set based on the local rule. Training: + New employee orientation for store managers includes alcohol compliance training. • When a store obtains an alcohol license, all associates who act, or might act, as cashiers must take an alcohol compliance computer-based training (CBL} program and score 100%. • Associates are required to score 100% on the alcohol CBL within 15 days of the stores' license issuance or hire date. • All associates who are coded as cashiers must retake the alcohol CBL yearly upon the anniversary of their date of hire. This ensures that associates are trained annually. • Ti•airiing irtclrrdes i~tforaraaliott oji liarv to tr~r-r down alcohol sales. Monitorin~• + Wb.ere required by law, customer service managers (CSMs} must complete transactions for employees under 21. Discipline; Associates who violate this policy will be terminated and nat eligible for rehire. w~36s-oao c>aa~a~