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after reviewing said claim or assign a manager to investigate and <br />recommend a resolution of the hardship claim. The manager may <br />recommend the following: <br />A. Approve an appropriate flex schedule that does not disrupt the <br />department's ability to deliver its services or that does not create <br />disruption in the work unit. <br />B. Disapprove the employee's proposed solution to resolve the hardship. <br />C. Reassign the employee to a 5/40 work schedule. <br />The Department Head may accept any one of the manager's <br />recommendations or advance his own to resolve the hardship. <br />D. Hardship Claims. The following process shall apply to CASA employees <br />on a 9/80 schedule with hardship concerns: <br />Employees shall be required to explore and exhaust all personal <br />options to resolve the hardship. The employee's efforts to resolve <br />his/her personal situation must be explained on the form. <br />2. An employee claiming an ongoing hardship due to the 9/80 <br />work schedule should submit a hardship claim form (Exhibit D of <br />this MOU) to the Department Head through his/her manager. <br />The Department Head may authorize an accommodation after <br />reviewing said claim or may assign a manager to investigate <br />and recommend a resolution. <br />3. If, according to the employee, the hardship claim was not <br />resolved through the Department Head's recommendation, the <br />employee may submit the claim form to the Personnel Services <br />Department, M-24. A Hardship Committee shall be established <br />to assist in the resolution of hardship claims and meets on an as- <br />needed basis. The Hardship Committee will review the claim <br />and make a recommendation to the Department Head. <br />4. Hardship claims due to health reasons, either the employee's or <br />a dependant, must be supported by medical verification signed <br />by the employee's or dependants' private physician. <br />5. In cases where a hardship exists, as determined by the Hardship <br />Committee, efforts will be made to identify alternatives with due <br />regard to the employee's request but, with particular concern <br />CONFIDENTIAL ASSOCIATION OF SANTA ANA (CASA) MOU?010= 2¢ 14 Page 9