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vehicles. Additionally, City will grant to Contractor a license to use the small office/locker room at the City Corporate Yard. Said license area is shown on the map attached hereto as Exhibit B -l. W. MATERIALS AND EQUIPMENT Contractor shall make all reasonable effort to purchase equipment and materials in the City of Santa Ana and to utilize Santa Ana vendors. Such efforts shall be provided to the City. The City shall have the ability to provide a list of possible Santa Ana Vendors to the Contractor. X. CUSTOMER SERVICE Contractor shall provide service, which is accessible, courteous, responsive, timely, equitable and given in the spirit of professionalism and mutual respect. A Contractor equipment operator is an extension of the City of Santa Ana Public Works, and as such is expected to: 1. Interact with customers and City officials, whether in person or on the phone, in a pleasant, respectful and professional manner. 2. Give full attention to each customer's needs by asking questions. Provide information, products and service in an accurate, organized and complete manner. Determine that the customer's request has been fulfilled. 3. Comply with all federal, state, county, and city laws and regulations. 4. Use adequate equipment that is kept clean and neat at all times. 5. Train other Contractor employees to be polite and courteous during public contact. 6. Employ truth and accuracy in reporting customer service records. III. DEFINITIONS 1. Curb Mile — measurement of curbing of streets and medians and equal to 5,280 linear feet. 2. Linear Mile — measurement of actual miles driven in order to satisfactorily clean streets to the City standard, which may require multiple passes depending on condition and width of street. 3. Curb -to -Curb — area within the curb limits of the street including medians, intersections and street ends. 4. Contractor Holidays —New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. 5. Inclement Weather — weather conditions that prohibit the effective operation of sweeping operations. 6. Debris — litter, rubbish, leaves, sand, debris trail, dirt, garbage, and other foreign material. 7. Street — all paved dedicated public rights-of-way within the existing or future City limits. 8. Re -sweep — sweep required when previous sweeps are deemed by the City to be below standard or when a street or sections of a street are missed during regularly scheduled operation. Such re -sweeps will be at no additional cost with up to two re -sweeps performed to City satisfaction. 9. Sweeper — Sweeping machine.