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REQUEST FOR <br />COUNCIL ACTION <br />CITY COUNCIL MEETING DATE: <br />JANUARY 7, 2013 <br />TITLE: <br />AMENDMENT TO AGREEMENT WITH <br />SYSTEMS AND SOFTWARE, INC. FOR <br />UTILITY BILLING SOFTWARE <br />MAINTENANCE <br />1 <br />CITY MANAGER <br />RECOMMENDED ACTION <br />CLERK OF COUNCIL USE ONLY: <br />APPROVED <br />? As Recommended <br />? As Amended <br />? Ordinance on 15f Reading <br />? Ordinance on 2"d Reading <br />? Implementing Resolution <br />? Set Public Hearing For_ <br />CONTINUED TO <br />FILE NUMBER <br />Amend the agreement with Systems and Software, Inc. for annual maintenance of Utility Billing <br />software in an annual aggregate limit not to exceed $133,600 for two, one year renewals with an <br />annual increase not to exceed 4%. <br />DISCUSSION <br />On March 3, 2008, the City Council approved a Finance and Utility Billing software project and <br />entered into an agreement with Systems and Software, Inc. to purchase utility billing software, <br />"enQuesta." The enQuesta software went live in March 2009. It is used to produce the City's <br />municipal utility service bills, provide customer water, sewer, refuse, and paramedic subscription <br />account management, process customer service orders, track water meter reads, and provide <br />online customer account access. The system manages over 46,000 accounts and processes <br />over 300,000 municipal utility service bills each year. <br />The agreement provides for annual software maintenance and support that entitles the City to <br />receive software updates and technical support services for enQuesta as well as the third-party <br />Oracle database software used by the system. The breakdown of the maintenance fee is <br />$100,595.72 for enQuesta and $32,968.38 for Oracle. However, both will be serviced through <br />Systems and Software, Inc. The agreement stipulates that the maintenance plan renews <br />automatically each year unless canceled. Staff requests authorization for funds for the current <br />year and two subsequent year renewals with annual increases not to exceed 4% <br />25B-1