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REQUEST FOR <br />COUNCIL ACTION <br />CITY COUNCIL MEETING DATE: <br />FEBRUARY 4, 2013 <br />TITLE: <br />AGREEMENT RENEWAL WITH GRAFFITI <br />PROTECTIVE COATINGS, INC., FOR <br />GRAFFITI REMOVAL SERVICES <br />aCITY MANAGER <br />RECOMMENDED ACTION <br />CLERK OF COUNCIL USE ONLY: <br />APPROVED <br />? As Recommended <br />? As Amended <br />? Ordinance on 15t Reading <br />? Ordinance on 2nd Reading <br />? Implementing Resolution <br />? Set Public Hearing For_ <br />CONTINUED TO <br />FILE NUMBER <br />Authorize the City Manager and Clerk of the Council to execute the attached renewal agreement <br />for graffiti removal services with Graffiti Protective Coatings, Inc., in an amount not to exceed <br />$600,000, for the period of March 1, 2013, through February 28, 2014, subject to nonsubstantive <br />changes approved by the City Manager and City Attorney. <br />DISCUSSION <br />The Public Works Agency Maintenance Division is responsible for citywide graffiti abatement, <br />which is performed 365 days a year. Graffiti is typically removed within 24 hours based on <br />requests received from City staff and residents through the City's graffiti hotline. <br />In February 2011, Council entered into an agreement with Graffiti Protective Coatings, Inc., for a <br />one-year period with provisions for 4 one-year renewals. The contractor has consistently <br />demonstrated the ability to meet contract specifications by providing color matching, daily upper- <br />level graffiti removal, and facilitating graffiti crime analysis citywide. The graffiti removal program <br />also realized a 15 percent decrease in Graffiti Hotline calls for service, credited to the proactive <br />performance by the contractor. A 65 percent decrease in Code Enforcement referrals during the <br />same period is attributed to contractor removing graffiti from windows and commercial signs. Real <br />Time dispatching has resulted in a 95 percent success rate for responding within 24 hours of <br />receiving service requests and, through consistent staffing levels, the contractor has been able to <br />remove approximately 60,000 additional square feet of graffiti each month. <br />The contractor has also exceeded the contract specifications by providing additional services at no <br />additional cost to the City. These services include two clean-up days at Santa Ana parks in 2012 <br />(one in January at Memorial Park and another in June at Santiago Park); a sixth truck provided on <br />a part-time basis, 20 hours a week to assist with graffiti removal in parks; unlimited upgrades and <br />support for the graffiti tracking software; a 4G tablet for the Gang Task Force to allow access to the <br />graffiti tracking system while in the field; and a free Citizen's Smartphone App to report and <br />manage graffiti services requests. <br />25D-1