C3 OFFICE SOLUTIONS - 2012 - Laserfiche WebLink

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EXHIBIT A SCOPE OF SERVICE A. INTRODUCTION The overall objective of this initiative is to provide managed print services for the City covering leased copiers, multifunction office equipment, printers, and full equipment maintenance on city owned and leased copiers and printers. The Consultant will provide supplies including but not limited to toner cartridges, print heads, drums, imaging units, etc. for all equipment included in the Managed Print Services agreement, as well as service calls covering parts and labor for all equipment included in the Managed Print Services agreement. Consultant will provide all supplies and service, except paper, to maintain and operate all equipment up to manufacturer's recommended level of performance. In addition, consultant service advice regarding copier and printer new acquisition will be offered upon request. All cost will be charged on a preferred quarterly billing schedule with discussion open for a monthly schedule. All equipment charges to be covered on a per click charge basis. The City's current 3 -year term leased copiers will run full term as set forth in Attachment 1, with ending dates as per signed lease. New copiers leased will fall under the terms and conditions of this Agreement. The following groups of office equipment cover the spectrum of equipment and services to be included in the MANAGED PRINT SERVICES agreement. Group A - Copiers /multifunction office equipment leased for a period of 3 -years including full maintenance and all supplies with OEM and /or re- manufactured toner cartridges. Billed on a per click base. Group B - Leasing large on -line printers, where applicable, including maintenance and supplies with OEM and /or re- manufactured toner cartridges. Billed on a per click base. Small volume printer may be purchased or leased as it benefits the City. Group C — Printers currently owned by the City managed with a maintenance contract covering service, parts and labor and OEM and /or re- manufactured toner cartridges. Billed on a per click base. Group D - Consultant service on department copier and printer requests covering recommendation on make, model and features as well as physical location. B. GENERAL SPECIFICATIONS 1. Consultant shall provide service, maintenance and supplies for all equipment as set forth in Consultant's Proposal, attached hereto as Attachment 2, and incorporated by this reference. 2. The Consultant shall be responsible to return any leased equipment at the end of the contract at its own expense. Disposal of said equipment will be properly documented and recorded for future reference. 7