DAKTRONICS, INC. - 2012 - Laserfiche WebLink

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Enhanced Service Portfolio Scope of Services 1. Daktronics Parts Coverage which includes: 1.1. Daktronics Expedited Parts Processing: includes replacement parts, repair and return parts and exchange parts. • See Estimated Processing Times for Service Parts (DD#1428254) for estimated lead and delivery times. 1.2. Shipping of repaired or replaced failed electronic components to and from Daktronics. 2. Technical Phone Support: 2.1. General phone support hours 24/7/365. 2.2. Remote assisted technical support.' 3. Account Services: Access to Daktronics Service Coordination 24/7/365. 4. On -Site Field Services: On -site response between 24-48 hours of notification. 5. Costs of access to the display/equipment. 6. One Annual System Check to include display and control system checks and display filter change when applicable. 7. On -Site Parts Inventory Management, including inventory control. Enhanced Service Portfolio shall not include nor be construed to include any service or support that is not expressly stated above in the definition of the Enhanced Service Portfolio. Examples of services that are not within the scope of standard service include, but are not limited to, the following: 1. Remote monitoring services. 2. Camera calibration. 3. Display washing. Above listed exclusions are available as billable services. Quotes may be provided upon request. Purchaser Responsibilities The items listed below are the responsibility of the Purchaser. 1. Purchaser is responsible for routine operator functions such as content creation or management and all configuration, set-up, and operation for events/usage. 2. Purchaser is responsible for providing a secure internet connection. 3. Purchaser is responsible for the maintenance items listed below; failure to properly maintain equipment may, at Daktronics' sole discretion, relieve Daktronics of its responsibilities under the Terms and Conditions of Extended Service attached hereto. 3.1. Throughout the term of this Agreement, Purchaser shall maintain site conditions within the common environmental range of all system devices as specified by Daktronics. 3.2. Purchaser is responsible for routine, preventative maintenance functions of the external cooling systems (including but not limited to filters, fans, air conditioning) for displays. 'Available with internet connection. Proposal Date: 29 February 2012; Revised: 19 September 2012 Order No. E13750-1 Page 9 of 12 Copyright © Daktronics, Inc. DF-2939 Rev113011