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Annual On -Call System Support <br />Under this task, TELVENT will provide necessary support that is not part of the Routine <br />Maintenance described above. This will be on an as needed basis for the following but not limited <br />to: <br />1. Provide necessary modification of the system software/hardware to maintain or improve the <br />system functions. The cost of building, testing, and supplying the customized application <br />update required for enhancements will be included in this task. <br />Provide support for database management, maintenance, enhancement, and population. <br />Provide support for administrative tasks, including tape backups, user account <br />management, and daily operations if desired by the CLIENT. <br />Provide software engineering support to modify the MIST code to incorporate changes <br />identified by the CLIENT. These changes shall not include substantial alterations to the <br />MIST software. <br />4. Provide support in design of system for expansion or implementation of new technology. <br />This shall include assisting and advising CLIENT employees with the design and <br />specifications of traffic signal equipment and communications networks in order to properly <br />integrate with MIST system. <br />5. Provide system/communication hardware or software replacement as necessary. <br />6. Provide support in grant application for system and related communication upgrade. <br />Fee Schedule <br />The total cost of this Annual On-call System Support task shall not exceed sixty thousand dollars <br />($60,000). All services shall be billed on a monthly basis. TELVENT's invoice shall be paid thirty (30) <br />days after the receipt for contract services that have been satisfactorily completed. The City's <br />representative must verify all work completed. <br />The following table provides labor rates for the time & material tasks. These are based on the <br />estimated labor rates for the Year 2013. A 3% escalation rate will be added to each year after. <br />Page 3 <br />F n$ <br />SrS sternssEn sneer �.ie _.,_ <br />$180 <br />to"risrEri"ineer,� l <br />e <br />$120 <br />ter. ..gin <br />3.; <br />Sr,So,are.Devefoer, „ :;.� „ <br />$170 <br />w <br />Softvvare <br />$140 <br />-5r �En`'meer:M'°t <br />$210 <br />Page 3 <br />