25A - AGMT - MUNICIPAL PARKING FACILITIES OPERATOR

Home Browse Search

H. The Operator shall keep all glass surfaces in and around attendant booths, Parking Manager's office, stairwells and elevators clean. The Operator shall keep all parking control equipment, including housings, clean and well maintained as recommended by service manuals. J. The Operator shall be responsible for maintaining all painted surfaces on parking equipment, attendant booths, posts, curbs and islands. Painting shall be provided in a professional manner including but not limited to surface preparation and priming as needed. The Contract Administrator must approve paint colors. If the Operator fails to maintain or make repairs or replacements as required herein, the Contract Administrator shall notify the Operator in writing of said failure. Should the Operator fail to correct the situation within three (3) days after receipt of written notice, the Contract Administrator may make the necessary correction or cause it to be made and the cost thereof, including but not limited to the cost of labor, materials, equipment, and an administrative fee equal to twenty five percent (25%) of the sum of such items, shall be paid by the Operator by means of deduction from the monthly compensation due the Operator. 13. RESPONSIBILITIES AND REQUIREMENTS OF OPERATOR The Operator shall, in the manner and method of operating the Parking Facilities, assure the highest degree and standards of courtesy, politeness, conduct, and demeanor on the part of its officers, agents, employees, and representatives, and shall at all times during the term of this Agreement, comply fully with the following conditions and requirements: A. The Operator shall charge and collect from all persons utilizing the parking facilities within the Parking Facilities the fees or charges established by the City. B. The Operator shall conduct its operations in a manner so as not to annoy, disturb, or be offensive or rude to customers, patrons, or other users of the Parking Facilities. C. Language Proficiency. The Operator shall select personnel that have the ability to read signs, labels, work schedules and simple instructions in both English and Spanish; understand and follow oral directions in English and Spanish; write simple messages in English and Spanish, and speak both languages sufficiently to communicate clearly with the public. D. Parking Manager. The Operator shall select and appoint a Parking Manager whose responsibility shall be overseeing the operation of the Parking Facilities. Such person must be highly qualified, experienced, and successful manager of parking facilities, vested with full power and authority with respect to the method and manner of operating the Parking Facilities. The Parking Manager shall be present on-site a minimum of eight hours per day between the hours of 7:00 am and 6:00 pm. The Parking Manager shall maintain an office on-site and shall be available upon 15 minutes notice during regular business hours. At all times 14 25A-18