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Public Works <br />Department <br />May 3, 2012 <br />To Whom It May Concern: <br />This letter is to advise you of our experience with Central Parking as the City of <br />Riverside parking operator. <br />Central Parking System was awarded the contract to manage all of City of Riverside <br />parking facilities in July 2011. At the time, the City of Riverside was looking for a single <br />source operator to manage their downtown parking facilities. The parking facilities <br />consists of a mixture of off-street and on -street parking facilities with 4 parking <br />s' structures, 19 surface lots, 79 Pay -by -space machines, and 154 on street single space <br />meters. These facilities serve the tenants, employees and visitors of City Hall, the <br />rte` f' Courthouse, downtown office buildings and area businesses. Due to the demand and <br />utilization of these facilities by multiple high demand users, it was crucial for the City to <br />locate an operator with the highest aptitude for efficiency and customer service. Central <br />Parking has proven to be a perfect fit. Their team operates with a sense of urgency and <br />with a true owner's perspective that is hard to find in the industry. We have found their <br />slmanagement team to be professional, proactive and one that possesses industry <br />knowledge and expertise. They are extremely responsive to our needs and are committed <br />to providing excellent service. <br />During the first ten months, Central provided a seamless transition while ensuring a <br />smooth operation and maintaining the highest level of customer service. Their close <br />supervision and strict operational controls have also helped the City maximize their <br />parking revenues. Central has worked very closely with the City on all areas of parking <br />and security, in addition to helping the City with strategic planning of all special events. <br />In summary, my overall experience with Central Parking has been very positive and we <br />are actively pursuing new opportunities with a parking focus due to our comfort level <br />with Central Parking as both an operator and a partner. I happily endorse Central's <br />quality personnel and their results. <br />Please feel free to contact me at (951) 826-5953 should you need any additional <br />information regarding our partnership with Central Parking System. <br />Sincerely, <br />Arlene Armendariz <br />Public Parking Services Supervisor <br />Public Works Department City of Riverside <br />3900 Main Street 0 Riverside, CA 92522 0 951.826.5341 • 2 5 27—.nversideca.gov <br />