25A - AGMT - MUNICIPAL PARKING FACILITIES OPERATOR

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SECTION 8 • PLANS I Page OPERATIONS PLAN MAINTENANCE PLAN The job duties of the maintenance personnel will be outlined in our Standard Operating Procedures Manual and we will ensure that the maintenance schedule approved by the City of Santa Ana is followed. More importantly, Central Parking System understands the importance of a properly maintained facility. A well-run facility reduces liability risks, unnecessary repairs and promotes an aesthetically pleasing environment. While it is the job of the maintenance personnel to provide the majority of the cleaning and facility upkeep, maintenance is part of every employee's responsibility. Cashiers are required to clean and maintain the booth, islands and driveways that they are stationed at. Supervisors are required to perform daily inspections of the booths and the garage or surface lot. The manager is also responsible for walking the facility. Our managers and supervisors are trained in the theory of "Management by Walking About" (MBWA). They are also taught to broaden their focus when walking the property to keep an eye out for other issues with landscaping, engineering, security, or any other area that affects the project as a whole. Our Regional Manager and Operations Manager formally audit the facilities each month. This audit is conducted by walking the garage or surface lot and inspecting the facility for any operational as well as maintenance issues. The first maintenance personnel will arrive at 5:00 am. By arriving early, we are able to place an immediate focus on the high -demand areas. Garage A has porous concrete and during rainy weather, pools of water form throughout the garage. Our recommendation is for the first maintenance person to arrive early enough to vacuum up the water thus avoiding any potential liability issues as well as ensuring we utilize every space for visitor and tenant parking. Our second maintenance personnel will arrive at 10:00am to ensure coverage into the afternoon and evening periods. We recommend utilizing a golf cart for our maintenance staff so that their movements throughout the four structures and surface lot can be better managed. This person's main responsibility will be cleaning but his other focus will be on improving the aesthetics of the garages through painting of the curbs, booths and parking equipment. DAILY MAINTENANCE CHECKLIST Our maintenance personnel will work closely with our Operations Manager and a detailed maintenance checklist will be implemented for every garage and lot. We understand that clear direction and follow up is necessary to ensure a well maintained facility. By having a checklist, our maintenance personnel have specific duties that they must complete on a daily, weekly and monthly basis. This checklist is also signed off by the Supervisor each week after he conducts his inspection of the facilities. While the maintenance staff will be supplied with the necessary tools and supplies to do their job some items demand the use of professional equipment and specialized personnel. We recommend quarterly professional power washing service to remove large oil stains, liquid stains and embedded graffiti. This quarterly cleaning will be pre -walked with the City representative to understand the scope and specific direction for each parking area. We will comply will all local, state and federal laws and make sire that no liquids escape through the drains during the pressure washing process. Upon completion, all hazardous material is placed into an EPA approved container provided and removed by a Registered Hazardous Waste Company. Once disposed of, the state will provide a completed manifest directly to Central Parking and the City of Santa Ana." 25A-95 Parking Suwtum U