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2010/11-2014-15 CITY OF SANTA ANA CONSOLIDATED PLAN ( 2013/14 <br />ACTION PLAN <br />¦ The City, in partnership with the FHCOC and other service agencies, will examine certain <br />private sector impediments identified in the Al in the following areas: <br />• Housing discrimination <br />• Real estate advertising <br />• Blockbusting. <br />• Denial of reasonable accommodations or modifications for disabled persons <br />• Hate crimes <br />• Unfair lending <br />In furtherance of addressing these private sector impediments identified in the Regional Al, <br />and in addition to the strategies listed above, FHCOC will endeavor to undertake the <br />following actions as resources allow: <br />¦ Revise its website to: 1) explain the discrimination complaint investigation and resolution <br />process, and to allow the online completion of a complaint form; 2) to include additional <br />information on how individuals can detect or realize they may have been a victim of <br />illegal housing discrimination; and, 3) include quarterly, general updates on the filing of <br />complaints and their resolutions, that do not compromise client confidentiality. <br />¦ Prepare a summary of the accomplishments each year and transmit it to the City in <br />August of each year for inclusion in the Consolidated Annual Performance and Evaluation <br />Report (CAPER), which is published every September. <br />¦ Periodically review "for rent" and "for sale" ads published in local print and online media. <br />In particular print and online ads run by the Orange County Register and its associated <br />local area weeklies, the Los Angeles Times, the PennySaver, the Recycler, and Craigslist <br />will be included in the review. <br />¦ Encourage the Orange County Register to publish a Fair Housing Notice in the "For Rent" <br />classified section and to identify the FHCOC as an agency that can respond to fair housing <br />questions. <br />¦ Encourage the Los Angeles Times and Orange County Register to publish a "No Pets" <br />disclaimer that indicates rental housing owners must provide reasonable <br />accommodations, including accommodations for service and companion animals for <br />disabled persons. <br />¦ Provide information on its website regarding blockbusting, including examples and an <br />appropriate response if it is detected. <br />¦ Contact the California Department of Real Estate to determine if any Orange County real <br />estate licensees have been accused of blockbusting or had their licenses suspended or <br />revoked for engaging in blockbusting. If any licensees are identified in this process, an <br />DRAFT 04/22/2013 31 <br />29A-36