Laserfiche WebLink
3. If the eligible Contractor does not answer the telephone or acknowledge the call via a <br />software dispatch system, is unable to respond, unable to perform the required <br />services, refuses to respond or provide the requested service, or is cancelled due to <br />an excessive response time, that company shall be passed over and shall not be <br />eligible until the Contractor comes up on the rotation list again. <br />4. It shall be the responsibility of the Contractor to notify the Police Department if it is <br />unable to respond within the required time limit or with the appropriate equipment for <br />the type of service requested. <br />5. If it is determined the Contractor is not needed and is cancelled by the Police <br />Department or the vehicle owner, the Contractor shall be placed back on top of the <br />rotation list and no charge shall result from the call. <br />6. The rotation list shall be used on occasions where an officer stores or impounds a <br />vehicle and the driver or owner is not consulted or is not present. <br />All employees of the Police Department are specifically prohibited from soliciting or <br />recommending any garage or tow service, either directly or indirectly. All officers are <br />directed to ascertain from the party in charge of the vehicle as to their preference of <br />a towing agency. A request of "no preference" by the person in charge will be relayed <br />to dispatch by the officer and will result in a call to the Contractor that is next up on <br />the rotation list. <br />B. REPORTING PROCEDURES <br />All officers requesting a tow truck from the rotational list for the towing, storing or <br />impounding of a vehicle shall complete the Santa Ana Police Department <br />storage/impound form when required by Departmental policy or procedure. The form <br />shall be signed by both the officer and the driver of the tow truck. A copy of the Santa <br />Ana Police Department storage/impound form shall be given to the tow truck driver prior <br />to the vehicle being towed from the scene. <br />III. CONTRACTOR REQUIREMENTS AND RESPONSIBILITIES <br />A. WORK ASSIGNMENTS AND SCHEDULE <br />The Contractor shall be available to provide services within the corporate limits of the <br />City of Santa Ana 24-hours per day, seven (7) days per week, 365 days per year. There <br />are no exceptions for holidays under the project. The Contractor shall also make <br />reasonable accommodations for its personnel to attend meetings with City staff from the <br />Police Department, City Attorney's Office or any other City Agency as required by the <br />Project Manager. <br />B. WORKING HOURS AND RESPONSE TIMES <br />All services under this contact shall be available 24-hours per day, seven (7) days <br />per week, 365-days per year without exception.