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EXHIBIT A <br />SCOPE OF SERVICES <br />1. DESCRIPTION AND SCOPE OF SERVICES <br />Contractor shall provide Police Rotational Towing and Storage Services as outlined in <br />Santa Ana Municipal Code § 32-107. The Contractor(s) agrees to perform all services as <br />outlined herein within the corporate city limits of the City of Santa Ana or any other <br />jurisdiction as directed by a member of the Santa Ana Police Department. <br />1. Contractor(s) will collectively assume responsibility for all towing and storage needs, <br />and all other related functions as described herein, for the Santa Ana Police <br />Department on a rotational basis. <br />2. Contractor shall ensure that all employees working on this project meet the minimum <br />personnel and training standards identified herein. <br />3. City Staff shall have the right to modify, reduce or delete rotational tow services and <br />remove contract personnel with prior notice to Contractor. <br />4. The Contractor shall provide sufficient personnel and equipment, but in no case less <br />than the minimum required, to carry out the duties required by this Contract within <br />specified timelines. <br />5. The term of the contract is one (1) year, with a possibility of four (4) additional, one <br />(1) year renewal options at the discretion of the City for a maximum total of five (5) <br />years. <br />II. USE OF ROTATIONAL TOW LIST <br />A. CRITERIA AND RULES FOR USE BY POLICE EMPLOYEES <br />The City agrees to utilize the rotational tow list for all service requests initiated by <br />members of the Santa Ana Police Department except where provided for in this <br />agreement. Therefore, the City agrees to operate under the following policy guidelines <br />unless reasonably necessary to deviate due to exigent or unforeseen circumstances: <br />1. Whenever a driver or owner specifies a particular club, association or tow service to <br />care for his/her vehicle, the garage or tow service requested shall be called and such <br />calls shall not constitute a rotational tow call. <br />When a driver does not specify a particular garage or tow service, the garage or tow <br />service called shall be taken from the rotation list in the proper order. When more <br />than one vehicle is to be towed from a collision scene and the drivers do not specify <br />a preference, the rotation list shall be followed on the basis of one tow truck for each <br />vehicle utilizing the proper rotational order. The rotation list shall be followed on a per <br />vehicle basis rather than per collision or call for service. When multiple Contactors <br />are called to the same incident, the distribution of vehicles shall be determined by the <br />police officer at the scene.