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ABM <br />Building Value <br />tLL ni icy Program <br />We provide you with employees that have the training they need to successfully perform janitorial services in <br />your facilities, improve efficiency, and develop new skills. Every ABM employee meets the following criteria: <br />• Technically proficient with chemicals, equipment and methods <br />• Familiar with the rules and regulations of your site(s) <br />• Thoroughly trained in job safety <br />• Committed to providing outstanding client service <br />New Hire Orientation and Training <br />During the start-up phase, ABM Project Managers and Supervisors conduct employee training sessions at <br />one of your locations in a classroom setting. These sessions include site-specific rules and regulations, ABM <br />policies and procedures and basic job training. <br />Training for service workers concentrates on specific work tasks. Our Supervisors demonstrate each task <br />step-by-step, detailing the importance of each step along the way, and train them to perform visual <br />inspections before completing work. The Supervisors also provide guidance to the service workers as they <br />work. <br />Once initial training is complete, Supervisors perform recurring reviews to make sure that they are maintaining <br />the City of Santa Ana's and ABM's standards. By empowering our employees with comprehensive training, <br />we are able to minimize deficiencies and quickly identify opportunities for improvement. <br />Recurrent Training Sessions <br />Our managers conduct recurrent training sessions for <br />current and replacement employees at your site(s). <br />These sessions are more technical in nature and <br />concentrate on specific job tasks and duties, such as <br />specialized certifications and interdisciplinary training. <br />Employees are trained in groups specific to their <br />function. Compliance is measured and tracked by <br />attendance, job performance, tests, etc. to ensure all <br />employees are receiving the proper level of training. <br />25A-65 <br /> <br />