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- pil <br />Subject: Supportive Services Policy and Procedures <br />Purpose: To establish the policy and procedures of the distribution of Supportive <br />Services for WIA Participants. <br />Supportive Services Policy and Procedure: <br />1. Supportive services are not entitlements and shall be approved by the Program Manager <br />and /or Program Director for a given participant on the basis of individual circumstances, <br />the absence of other resources, and funding limitations. WIA Program Staff shall seek <br />services from at least 2 other community resources prior to authorizing supportive services <br />under WIA, as appropriate. Referrals should be made to other agencies or resources for <br />assistance and documented in the participant's file under case notes. <br />2. Supportive services provided must be reasonable, necessary and allowable based on <br />federal guidelines and based upon need and all other resources have been exhausted. <br />Supportive services must be necessary for a given participant to complete and <br />documented on his /her Individual Service Plan (ESP) and be beyond his /her ability to pay <br />in order for the supportive services to be approved. Program Manager and /or Program <br />Director needs to review updated ISP and request of services have been documented <br />before approval of supportive services request. <br />4. For special supportive services deemed as "Other" on the Supportive Services Matrix, WIA <br />Case Manager would need written approval by the Executive Director and a copy of the <br />written approval attached to the request. <br />5. Program Manager /Director may only approve the types of supportive services and the <br />dollar limits as described on the Supportive Services Matrix, <br />6. Other Special circumstances supportive services may be granted on a case by case basis <br />only if those services would significantly benefit the participant in job retention, wage <br />progression or completion of training in order to achieve employment. Any requests for <br />exception must have written approval by the Executive Director and may not exceed <br />$500. <br />Determination of need must be clearly documented in the case notes and be part of the <br />participant's ISP and must have the Supportive Services Request Form, invoice, including <br />Application Number of participant and including the justification of the cost. A Supportive <br />Services Request Form must be completed and have an original signature from the WIA <br />Case Manager and the participant prior to submission to the Program Manager and the <br />Program Supportive Service Invoice Form that indicates the financial details of the request. <br />12900 garden grove blvd, suite 214a I garden grove, cralifomia 92843 I phone: 714,636.9095 1 fax, 714.636.8828 1 www,ocapico.org <br />orange county anion and pocific islander community alliance <br />2B64 <br />