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<br /> <br /> <br /> <br /> <br /> <br /> ` Irve_ <br /> <br /> <br /> <br /> Customer Satisfaction <br /> <br /> We seek to achieve superior customer satisfaction by "doing the right things right" for you. <br /> The most important factor in our continued success is direct customer input. <br /> <br /> <br /> AVT Connect <br /> Our AVT Connect program involves an independent telephone survey of your satisfaction. Our AVT <br /> Connect representative will call you and ask seven simple questions and <br /> provide you with an opportunity to grade our service. Your responses and <br /> resolution reports are forwarded to regional and division management. <br /> <br /> <br /> Tell Me About It! <br /> AVT's exclusive Tell Me About It! Program enables us to collect input <br /> from you. Every customer may use these postage-paid cards to voice <br /> concerns, make product requests, recommend additional equipment, or to <br /> compliment our service or staff. No other vendor empowers its customers <br /> to make such a difference in their vending programs. <br /> <br /> <br /> Executional Excellence Program <br /> <br /> AVT Vending Services is committed to visiting with each client on a <br /> monthly basis. This visit is scheduled in advance and helps ensure that we are in tune with our clients' needs. <br /> After each visit, a card is filled out documenting the commitments made to you during the visit. These cards <br /> are filed by location and are used as confirmations that follow through is completed on all requests. <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> 25A-48 <br />