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Mr. Kevin O'Rourke Page 9
<br />planning, staff development and succession planning, organizational review, and process
<br />improvement. Emily has strong analytical skills, which she applies to all types of comparative
<br />research, survey analysis, benchmarking, data base development and performance
<br />measurement. As a group facilitator, she is able to provoke thoughtful discussion while
<br />maintaining a positive group dynamic. In this capacity she has conducted many workshops,
<br />focus groups, brainstorming sessions, and process improvement group analyses to gather
<br />opinions about employees' jobs and processes. She has administered numerous online and
<br />written surveys and expertly provides meaningful information to clients about their employee
<br />and customer experiences. Since joining Management Partners in 2005, Emily has worked with
<br />local government clients throughout the western United States, including Palo Alto, Woodside,
<br />San Jose, Santa Clara, Santa Cruz, El Cerrito, and Rhonert Park, California; Bellevue, SeaTac and
<br />Bothell, Washington; Springfield, Oregon; Salt Lake County, Utah; and Surprise, Arizona.
<br />Suzanne Martin, Management Advisor, joined Management Partners in May 2010. Since that
<br />time, Suzanne has performed benchmarking analyses, organizational assessments and
<br />analytical research for a wide variety of projects, including user fee assessments, service
<br />consolidation studies, and budget stabilization projects. Having received her master's degree in
<br />public administration from San Francisco State University in December 2009, Suzanne brings
<br />expertise in conducting qualitative and quantitative research. Before joining Management
<br />Partners, Suzanne spent two years as a graduate student intern at the California Public Utilities
<br />Commission, where she conducted business services-related program evaluation and policy
<br />analysis. Suzanne is also a member of Pi Alpha Alpha.
<br />Hours, Cost and Project Schedule
<br />The plan of work outlined above will begin in May and be completed in November 2013. We
<br />will work closely with the subcommittee on scheduling so that the process remains on track
<br />with this schedule.
<br />The plan of work described above will require 268 hours of consulting work to complete. The
<br />total price for this will be $45,000. Of this, the FY 2012/13 contract will be able to pay for
<br />approximately $5,000, leaving a balance of $40,000 to be paid in FY 2013/14.
<br />In addition to this base fee, we suggest a contingency of $10,000 for additional meetings and/or
<br />stakeholder engagement that may be desired by the City, particularly since the full scope of
<br />community engagement has not yet been finalized. We have based our fee proposal on an
<br />assumption of the following level of stakeholder engagement: one community forum, two
<br />community focus groups, two employee focus groups, and an on-line survey for the community
<br />and employees. If additional engagement is desired, Management Partners would be pleased to
<br />facilitate a more comprehensive process through use of the recommended contingency.
<br />J
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