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the client. These software tools have been qualified by Granicus to allow the highest level of service for <br />the client. While it is Granicus' intention to provide all Clients with the same level of customer care and <br />warranty, should the Client decline these recommended tools, certain levels of service and warranty may <br />not guaranteed. <br />7. Purchased Hardware Warranty. For Hardware purchased from Granicus by Client, Granicus <br />will provide to Client a three (3) year warranty with respect to the Hardware. Within the three (3) year <br />warranty period, Granicus shall repair or replace any Hardware provided directly from Granicus that fails <br />to function properly due to normal wear and tear, defective workmanship, or defective materials. <br />8. Use of Non-Approved Hardware. The Granicus platform is designed and rigorously tested <br />based on Granicus-approved Hardware. In order to provide the highest level of support, Granicus <br />requires the use of Granicus-approved Hardware in your solution. While it is Granicus' intention to <br />provide all clients with the same level of customer care and continuous software upgrades, Granicus does <br />not make any guarantees or warranties whatsoever in the event Client uses non-approved hardware. <br />9. Client Changes to Hardware Prohibited. Client shall not install any software or software <br />components that have not been agreed upon in advance between client and Granicus technical <br />staff. While it is Granicus' intention to provide all clients with the same level of customer care, Granicus <br />does not make any guarantees or warranties whatsoever regarding the Hardware in the event Client <br />violates this provision. <br />[end of Hardware Exhibit] <br />- ........ Page <br />25'b <br />-16