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Quality Assurance Progra m <br />We've established a quality culture that focuses on <br />client satisfaction, involves employees, measures <br />performance, and is continuously improving, To <br />support your quality goals and requirements, we use a <br />unifying quality management system that places a <br />variety of processes into a single framework. This <br />framework acts as a starting point from which our <br />customers and ABM will customize a quality program <br />for your facilities. The program will improve efficiencies <br />and allow for greater transparency Into your account <br />activity. <br />Your account will be managed with innovative <br />technology tools that Improve communication, <br />increase worker productivity and Integrate processes <br />to measure results, ABM Managers and service <br />workers will be utilizing laptops, tablets or other <br />wireless devices for data entry and communication. <br />The staff servicing your facilities will be more <br />dependable because of the efficiency and <br />transparency of our systems. <br />40 <br />,//''�� <br />�• S . <br />8allalns value <br />Benefits You'll Receive; <br />• Automated communication, resulting in reduced response time <br />Complete, up -to -date work order status <br />• <br />Round-the-clock access, communication and tracking <br />• periodic scheduling and tracking <br />• Customized Inspection and work order reports providing data for process improvement <br />• Improved client satisfaction <br />• Less time spent managing issues <br />