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1 <br />2 <br />4 <br />5 <br />6 <br />7 <br />8 <br />9 <br />10 <br />11 <br />12 <br />13 <br />14 <br />15 <br />16 <br />17 <br />18 <br />19 <br />20 <br />21 <br />22 <br />23 <br />24 <br />25 <br />26 <br />27 <br />28 <br />EXHIBIT A <br />- PROGRAM OBJECTIVE AND GOALS ............... ............................ 1 <br />2. POPULATION TO BE SERVED ................... ............................ 2 <br />3. SERVICES .................................. ............................ 3 <br />4. CONTRACTOR RESPONSIBILITIES ............... ............................ 5 <br />5. PRINCIPLES ................................ ............................ 7 <br />6. OUTSIDE CONTACTS .......................... ............................ 8 <br />7. FACILITIES ................................ ............................ 8 <br />8. REPORTING REQUIREMENTS .................... ............................ 8 <br />9. PERFORMANCE MONITORING AND REVIEW ......... ............................ 9 <br />10. QUALITY CONTROL ........................... ........................... 10 <br />11. WELFARE FRAUD ............................. ........................... 11 <br />12. HANDLING COMPLAINTS ....................... ........................... 11 <br />13. HOURS OF OPERATION ........................ ........................... 12 <br />14. BUDGET FOR PROVISION OF VTR AND WEX ....... ........................... 12 <br />15. STAFF ..................................... ........................... 14 <br /> <br /> <br /> <br />(?AM0313 ) <br />3 of 40 <br />(April 8. 2013)