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1 <br />2 <br />4 <br />5 <br />6 <br />7 <br />8 <br />9 <br />10 <br />II <br />12 <br />13 <br />14 <br />15 <br />16 <br />17 <br />18 <br />19 <br />20 <br />21 <br />22 <br />23 <br />24 <br />25 <br />26 <br />27 <br />28 <br />community to provide employers with qualified candidates. <br />15.2.1.4 Monitors employment rate/employee retention rate <br />and customer satisfaction rate and develops plans for improvement. <br />15.2.1.5 Monitors eligibility and program files to ensure <br />compliance with Federal and State regulations, including WTW regulations: <br />performs site visits, and maintains details records and writes reports. <br />15.2.1.6 Collects and compiles data to generate detailed <br />technical reports, writes articles, and prepares publications regarding the <br />WIB to the public. <br />15.2.1.7 Organizes and implements WIB sponsored events, <br />participates as a team player, and applies principles of Total Quality Service <br />in all activities. <br />Qualifications: <br />15.2.1.8 One (1) year of progressively responsible <br />workforce development program experience or college level coursework in <br />psychology, sociology, counseling, human services, business administration, <br />accounting, public administration, and other related subjects may be used in <br />combination with experience to meet the necessary qualifications, or any <br />equivalent combination of training and experience which provides the desirable <br />knowledge, skills, and abilities. <br />15.2.1.9 Knowledge of Federal and State regulations <br />pertaining to workforce development programs, interviewing techniques and <br />methods of determining program eligibility: employment market; agencies <br />providing resources; methods of case management, data collections, and <br />monitoring. <br />15.2.1.10 Ability to understand, interpret, and implement <br />Federal and State regulations; organize and effectively manage a heavy and <br />varied caseload to meet program performance standards; coordinate and conduct <br />I (NAM0313) <br />17 of 22 <br />(April 8, 2013)