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needs and receives individualized services tailored to meet those needs. The costs associated with an "Integrated Model" are undoubtedly higher than those associated with the "Universal Access Model." Phase III of the ROI was conducted by Dr. Adrian R. Fleissig of the College of Business and Economics at California State University, Fullerton. The Phase III of the ROI covers the calendar year 2008 when the U.S. economy was in a severe economic recession. In addition, the costs of delivering services to Santa Ana WORK Center increased as a result of transitioning to an "Integrated Services Model." There was also a severe economic slowdown in California resulting in higher unemployment, significantly fewer jobs available, considerable layoffs and lower paying jobs. Given that there were generally fewer jobs available and many jobs paid lower wages, the tax revenue benefits from the Santa Ana WORK Center was expected to decline, while the costs of providing services increased. In addition, the economic multiplier was set to a lower value of 1.3 compared the 1.6 value used in calculating the Phase 1I ROI. During the calendar year 2008, the estimated ROI was 147 %. The ROI for services provided by the Santa Ana WORK Center to clients during the calendar year 2008 is estimated to be 147 %. 2 Method 2.1 Telephone Surveys 2. 1.1 Baseline Sun the first and second quarter baseline telephone surveys, the sample frame was obtained by accessing the user profiles on the www.santaanaworkeenter.org website. The sample frame for the first quarter included contact and demographic information for all 1,615 individuals who registered at the Santa Ana WORK Center between January 1 and March 31, 2008. From the 1,615 registered individuals, 245 (15.2 %) were randomly chosen to be contacted for survey completion. The second quarter sample frame included the same information for the 1,347 Santa Ana WORK Center clients that registered between April 1 and June 30, 2008, of which 239 (17.7 %) were randomly chosen to be contacted for survey completion. The sample frame for the third and fourth quarter baseline telephone surveys was provided directly to the SSRC by the Santa Ana'WORK Center, and 'included contact and demographic information for all Santa Ana WORK Center clients who registered during that time period. The third quarter sample frame consisted of the 1,531 people who registered at the Santa Ana WORK Center between July 1 and September 30, 2008, of which181 (12.3 %) were randomly chosen for inclusion in the study. For the fourth quarter, 197 of the 1,350 people who registered to use the Santa Ana WORK Center between October 1 and December 31, 2008 19F -282