FULL PACKET_2013-08-05 - Laserfiche WebLink

Home Browse Search

Interviews were conducted between 4:00 pm and 9:00 pm local time Monday through Thursday, and between 11:00 am and 7:00 pm local time Saturday and Sunday. A total of 3,915 individual dial. attempts were made to 862 randomly selected telephone numbers to complete 400 interviews. Within households, interviewers asked to speak with the listed contact person that had visited the Santa Ana WORK Center during the quarter of reference. Once on the phone, interviewers elicited informed consent to participate in the research, then administered the questionnaire or scheduled a call -back. A detailed explanation of the technical approach to data collection is provided in Appendix A. The largest proportion of baseline interviews were completed on the first call attempt (n= 154, 38.5 %). Ninety -one surveys (22.8 %) were completed on the second attempt, 50 (12.5 %) on the third, 3 7 (9.3 %) on the fourth, and 20 (5.0 %) on the fifth attempt. Another 48 (12.0 %) records required six or more attempts, with as many as 17 attempts being made before a survey was completed. The response rate for the baseline survey, calculated using the American Association of Public Opinion Research (AAPOR) RR3 formula, is 72.2 %. This is an excellent outcome for a study of this nature, promoting confidence in the generalizeability of sample results to the entire population of Santa Ana WORK Center clients that visited the Center during the calendar year. Utilizing the listed sample frame described above, the SSRC completed 400 telephone interviews with Santa Ana WORK Center clients, 237 (59.3 %) in English and 163 (40.8 %) in Spanish. The baseline survey instrument was constructed by the principal investigators in collaboration with Santa Ana Workforce Investment Board, WIB Oversight and Data Committee members, and WIB and Santa Ana WORK Center staff, and is reproduced in Appendix B. 2.1.2 Follow -Up Survey The sample frame for the follow -up survey consisted of all 300 Santa Ana WORK Center clients who had completed a baseline telephone survey for the first, second, or third quarter of 2008. The purpose of the follow -up survey was to assess whether respondents' work status had changed between the end of the quarter in which they registered and the end of 2008. As such, fourth quarter respondents were not included in the follow -up survey, since their experiences during this through December 31, 2008 were already recorded in their baseline surveys. A total of 2,071 dial attempts were made to these 300 phone numbers to complete 192 surveys, 112 of which were conducted in English (58.3 %), and 80 of which were conducted in Spanish (41.7 %). The protocol for data collection was the same as described for the baseline survey. The follow -up survey instrument, wliicli varied slightly from the baseline survey, was also constructed by the principal investigators in collaboration with Santa Ana Workforce Investment Board, WIB Oversight and Data Committee members, and WIB and Santa Ana WORK Center staff, and is reproduced in Appendix C. 19F -284