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The income tax rates applied to the community differ compared to the income tax rates used for clients. Tax rate data was also carried forward from the Phase I and Phase II ROI studies. 2.2.4 Costs Information The Santa Ana WORK Center is a comprehensive One -Stop center that operates in conjunction with its partners to provide a variety of services to its clients. The Santa Ana WORK Center partners that contribute funds to serve clients are: • City of Santa Ana/ WIA funded programs • Employment Development Department • Social Service Agency • Goodwill Industry • Santa Ana College Only a portion of the funds contributed by each partner is used to provide Santa Ana 6 WORK Center services. Using standard guidelines, the Santa Ana WORK Center staff isolated each partner's fair share of allocable costs that were incurred to provide services during calendar year 2008. These costs were then prorated to the size of the survey sample before inclusion in the analysis. 3 Results 3.1 Telephone Survey Respondent Demographics 3. 1.1 Age and Gender The age of the random sample of 400 Santa Ana WORK Center clients responding to the baseline telephone survey ranges from 18 years (n= 9, 2.3 %) to 76 years (n= 1, 0.3 %). The average age is 41.36 years and the median age (the point in the distribution above which and below which half the scores fall) is 43 years of age. Sixteen respondents (4.0 %) declined to state their age. Respondent age at baseline is not related to the quarter in which they enrolled. Two hundred and thirty-four baseline respondents are male (58.5 %) and 164 (41.0 %) female. The gender of three respondents could not be determined by name and voice alone (0.5 %). Respondent gender is not related to the quarter in which they enrolled. 6 The WORK Center Staff used the following guidelines to estimate costs: 19F -290