FULL PACKET_2013-08-05 - Laserfiche WebLink

Home Browse Search

3.3.3 Satisfaction with Services Received Between End of Quarter of Registration and December 31 Recall that 124 of WORK Center clients who had enrolled at the Santa Ana WORK Center during the first, second, or third quarter of 2008 had visited the Center again at Ieast once between the last day of the quarter they enrolled and December 31 2008. More than half of these respondents report being "Very satisfied" with the services they received (n= 62; 51.2 %) and another 43.8% (n =53) indicate being "Somewhat satisfied." Five percent indicate either being "Somewhat dissatisfied" (n = 4; 3.3 %) or "Very dissatisfied" (n= 2; 1.7 %). Three individuals declined to rate their level of satisfaction with the services received and the WORK Center. Again, treating this item as a continuous variable, the mean satisfaction rating is a 3.45, less than halfway between "Very satisfied" and "Somewhat satisfied." Consistent with baseline findings, respondent level of satisfaction is not related to quarter of enrollment, the pattern of service utilization, or the mean number of times the WORK Center was visited. Survey respondents were not asked to indicate whether and how much they would be willing to pay for WORK Center services during the follow -up survey. 3.4 Return on Investment Table 3 -8 shows how the random sample of 400 Santa Ana Santa Ana WORK Center clients that used Santa Ana WORK Center services during calendar year 2008 and answered questions on employment. Table 3 -8 Success in Finding Employment in Calendar Year 2008 19F -304 Found Not Find Don't Refused Total Job;' Job Know Employed as of the 5113% 8120% 00% 00% 13233% First Day of the Quarter Enrolled Not Employed as of 9724% 16842% 21% 10% 26867% the First Day of the Quarter Enrolled Don't Know -- -- -- -- -- Refused to Answer -- -- -- -- -- Total 1 14837% 25062% 21% 10% 400100% 19F -304