Laserfiche WebLink
The ROI was calculated from estimated benefits and costs for providing the integrated <br />services. The WORK Center staff provided the estimated costs for providing the WORK <br />Center services and includes personnel costs, operating expenses, overhead costs, fixed costs <br />and other costs including sending participants to vocational schools for training. The <br />estimated benefits are based upon data collected through a Telephone Survey conducted by <br />the Social Science Research Center (SSRC) at CSU Fullerton. Each quarter, the SSRC <br />administered telephone surveys to 400 clients randomly selected from the 5,843 individuals <br />who first registered as Santa Ana WORK Center during calendar year 2008. The response <br />rate was excellent at 72.2 %. The estimated benefits include additional tax revenue from <br />individuals who get a new job and additional tax revenue from the businesses (and their <br />owners and employees) patronized by these individuals. <br />The ROI estimate is conservative because there was insufficient data to estimate a <br />reduction in public support received by WORK Center clients. <br />19F -312 <br />