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1. Never used this service <br />2. Once or twice <br />3. Three or four times <br />4. Five or more times <br />7. DON'T KNOW <br />9. REFUSED <br />Q4 Overall, how satisfied were you with the services you used at the WORK Center <br />between October 1 st and December 31 st, 2008? <br />I. Not at all satisfied <br />2. Somewhat unsatisfied <br />3. Somewhat satisfied <br />4. Very satisfied <br />7. DON'T KNOW <br />9. REFUSED <br />Q5 Which of the services you used during that time period were most helpful? <br />[SHOW ONLY Q3 ITEMS GT 1; SELECT ALL THAT <br />APPLY] <br />JOB POSTINGS (JOB ORDER BOARD) JOB SEARCH WORKSHOP <br />ONE -ON -ONE HELP PREPARING YOUR RESUME ON -SITE JOB <br />INTERVIEWS OR JOB FAIRS INTERNET TO SEARCH FOR JOBS <br />INTERNET TO SEND OR CHECK EMAILS USE OF FAX, <br />TELEPHONES, OR OTHER OFFICE EQUIPMENT ASSISTANCE WITH <br />A UI (UNEMPLOYMENT INSURANCE) CLAIM ONE -ON -ONE <br />COUNSELING OTHER SERVICE DON'T KNOW / NO RESPONSE <br />REFUSED <br />Q6 We want to assure you that the Santa Ana WORK Center will continue to provide <br />these services free of charge. Had there been a charge for these services, <br />though, <br />would you have paid for them? <br />1. YES [CONTINUE] <br />2. NO [SKIP TO TRANS2] <br />19F -341 <br />