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FULL PACKET_2013-08-05
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FULL PACKET_2013-08-05
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4/6/2017 4:20:22 PM
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8/1/2013 3:57:34 PM
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City Clerk
Doc Type
Agenda Packet
Agency
Clerk of the Council
Date
8/5/2013
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EXHIBIT "A" <br />STATEMENT OF WORK <br />FOR SETUP, IMPLEMENTATION AND TRAINING <br />1. BidsOnline Access Services: <br />PlanetBids rate for maintaining the BidsOnline vendor and bid management system is based <br />upon an unlimited number of monthly transactions (Bids) and up to Four (4) registered users. <br />BidsOnline Access Services include the following: <br />• System Administration — PlanetBids will be responsible for system and data back -ups, <br />disaster recovery, system reliability, availability, privacy, and security <br />• Hosting Infrastructure — PlanetBids will be responsible for hosting BidsOnline, <br />maintaining the network, hardware and software infrastructure <br />• Customer Service — "Level 2" customer service is available from 8:00 a.m. to 5:00 p.m. <br />PST, Monday through Friday (see Help Desk definition below) <br />• Account Management — PlanetBids will provide a dedicated Account Manager for post - <br />sales support, BidsOnline system questions. <br />2. BidsOnline Set -up, Implementation and Training: <br />• PlanetBids will initially load up to Four (4) users, for Customer <br />• PlanetBids will provide a 4 -hour hands -on training on -site for BidsOnline user <br />administration <br />BidsOnline set -up, implementation and training consists of the following: <br />A. Initial Program definition <br />The PlanetBids implementation manager will work with one (1) designated Customer project <br />manager to develop a roadmap for system implementation. The implementation manager will <br />define and present a project management schedule to the Customer project manager. <br />Customer will be required to submit information according with the project management <br />schedule. Upon completion and review of the BidsOnline system by Customer, PlanetBids will <br />train all assigned users on -site at the Customer's training facility. <br />B. System implementation and administration <br />PlanetBids will enter and configure Customer requirements into BidsOnline for up to Four (4) <br />users for Customer. <br />The following implementation services will be provided <br />a. Seamless integration to Customer's procurement web page. <br />b. Online customized vendor registration form and ability to have vendors maintain their <br />profiles. <br />c. Complete management tools access to all users (i.e. buyers, project managers...). <br />d. Customer specific database. <br />02000 -2013 PlanetBids, Inc (818) 992 -1771 <br />Confidential & Proprietary, R15914 -10 <br />For Government Review Only. Exempt from Release Un 2SM9 of Information ACT ( "FOIA ") Pursuant to 5 USC 552 (b) (4)" <br />
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