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Wesley A. Bosch, M.A. August 5, 2013 Description of Services The services I have and would provide to customers at the Santa Ana WORK Center (SAWC) are of three primary types: Professional Counseling to assist with personal, relationship and/or family concerns, and Career/ Vocational Assessment and Counseling. Additionally, staff consultation and support regarding customer issues and problem management would be provided. The Professional Counseling is provided to address various personal concerns, which may include: Job loss grief, loss of self-esteem, diminished ego strength/coping skills, impaired stress management from economic uncertainty and other problems, changes in self-perception, hopelessness and despair, frustration and other effects from ongoing job search, adverse effects on family or significant others, reduction of supportive relationships, coping with disability, the exacerbation of underlying emotional and/or behavior disorders, clinical depression, suicidal ideation and risk, anxiety, substance abuse, and career direction uncertainty. Both educational and clinical interventions would be used, as appropriate. The primary modality would be individual counseling that may involve single or multiple appointments over time in a confidential setting. Involvement of family or significant others would occur when identified as potentially helpful. Group counseling or workshops may be conducted according to the need and commonality of concerns. Referral to relevant professionals, agencies, and resources would be made as appropriate with follow-up regarding progress and outcome. The Vocational Assessment and Counseling is a tool to assist case managers and customers in determining the appropriateness of or readiness for vocational training, the career/ training areas customers appear to match up well with, and identification of other issues (barriers) that may affect their potential success in training and/or employability. Usually a two-day process, a multiple battery of assessment instruments related to vocational interests, work values, personality type, abilities/ aptitudes, basic skills (the TABE), and transferable skills would be administered, with a separate individual interpretation/counseling consultation. A primary occupational/ training goal and alternative potential paths to employment are collaboratively developed. A formal report is written of the findings and delivered to the case manager along with consultation, as needed. Basic Skills testing using the TABE would also be available separately, per case manager request, for purposes of potential training prescreening or retesting following remedial study. Career counseling is provided for customers who are unclear about their vocational and educational goals. NR='s 3 Page 2 of 3