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<br /> <br /> <br /> <br /> <br /> <br /> /0) <br /> TI ANSDYN <br /> <br /> July 3, 2013 <br /> <br /> City of Santa Ana <br /> Public Works Division <br /> 220 S. Daisy Ave <br /> Santa Ana, CA 92703 <br /> Attention: Mr. Brian Ige <br /> <br /> Reference: City of Santa Ana Water SCADA System <br /> Subject: Transdyn Controls' DYNAC SCADA System <br /> Maintenance and Service Contract <br /> <br /> Dear Mr. Ige: <br /> Transdyn is pleased to respond to your request for the above referenced Maintenance and Service <br /> Contract Proposal. The following paragraphs comprise the terms and conditions upon which the <br /> Maintenance and Service Contract will be based. <br /> <br /> Software Maintenance <br /> <br /> a) On a bi-annual basis, Transdyn will provide two, 2-day on-site visits (32 hours total) <br /> preventative software maintenance for the SCADA System servers and workstations. Services <br /> will include general system diagnostics as provided with original installation, file and disk <br /> management, software backup and archiving, etc. Any additional time requested will be billed <br /> at our published Professional and Support Services rates. Accepted: $ Included <br /> Standard Telephone Support <br /> a) Transdyn's Applications Engineering staff will be made available for telephone support to <br /> answer questions regarding the use, modification or troubleshooting of PLC/RTU software <br /> provided by Transdyn. <br /> <br /> b) Transdyn's Software Engineering staff will be made available for telephone support to answer <br /> questions regarding the use, modification or troubleshooting of the DYNAC SCADA software <br /> provided by Transdyn. <br /> c) Transdyn's Software Engineering staff will be made available for telephone and modem <br /> support to remotely diagnose, troubleshoot and resolve any problems found in the DYNAC <br /> SCADA software provided by Transdyn Controls. <br /> d) Client personnel will be required to work with Transdyn personnel via telephone as needed to <br /> ensure that any reported problem may be accurately diagnosed. <br /> <br /> Total Standard Telephone Support Accepted: $ Included <br /> <br /> <br /> TRANSDYN, INC. • 4256 Hacienda Duve, Suite 100 • Pleasanton, CA 94588 <br /> Tel: (925) 225-1600 • Fax: (925) 225-1610 • wwwSrnnsdyn.com <br /> <br /> Exhibit A <br /> 25C-10 <br />