Laserfiche WebLink
<br /> <br /> <br /> <br /> <br /> City Santa Ana <br /> Maintenance and Service Contract Proposal <br /> May 7, 2013 <br /> Page 3 <br /> THE WARRANTIES SET FORTH IN THIS PROVISION ARE EXCLUSIVE AND IN LIEU OF ALL <br /> OTHER WARRANTIES WHETHER STATUTORY, EXPRESS OR, IMPLIED (INCLUDING ALL <br /> WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE AND <br /> ALL WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OR TRADE), EXCEPT <br /> OF TITLE AND AGAINST PATENT INFRINGEMENT. <br /> Maintenance and Service Requests <br /> <br /> a) All maintenance and service requests shall be documented by the Client (i.e. fax, memo, etc.) <br /> for future reference and administrative purposes. All maintenance and service requests shall <br /> be acknowledged in writing by Transdyn, including diagnosis and corrective actions taken. <br /> b) All on-site services provided will be documented on field service reports which will be <br /> submitted to the Client daily as services are provided. <br /> <br /> Standard Scheduling and Availability <br /> a) Transdyn personnel will be generally available during normal working hours, 8:00am - <br /> 5:00pm, Monday through Friday. Scheduling of maintenance and service work will be based <br /> upon current personnel schedules and availability (i.e. at the time of any given request), and <br /> the priority of the request. Priorities for maintenance and service requests will be determined <br /> on a case-by-case basis. <br /> b) Transdyn personnel will also be available for on-call telephone consulting and troubleshooting <br /> services, outside the normal work schedule defined above. Accepted: $20,000 <br /> <br /> Miscellaneous Professional and Support Services <br /> c) Additional services and/or materials provided on request will be billed at our published <br /> Professional and Support Services rates on a Not to Exceed (NTE) basis. <br /> Accepted: NTE $25,000 <br /> Resident Maintenance and Service Personnel <br /> <br /> a) One resident Transdyn Service Engineer will be assigned on a full-time basis to perform <br /> preventative and corrective maintenance on-site during normal working hours based upon an <br /> 8-hour/day, 40-hour/week schedule. The starting time of daily shifts will be in accordance with <br /> normal Client maintenance personnel. Accepted: $ Not included <br /> <br /> One resident Transdyn Service Engineer will also be available for on-call telephone consulting and <br /> troubleshooting services, outside the normal work schedule defined above. All services provided upon an <br /> on-call basis will be billed per Transdyn's published Professional and Support Services rates. <br /> Accepted: Time & Material Not Included <br /> <br /> <br /> <br /> <br /> <br /> TRANSDYN, INC., 4256 Hacienda, Drive, Snim 100, Pleasanton, CA 94588 <br /> TeL (925) 225-1600 • Faz: (925) 225-1610 • ..tranedyn.eo. <br /> Exhibit A <br /> 25C-12 <br />