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Attachment: N Corporate Training Institute Soft Skills Workshops To enhance the occupational training in the Seeds to Trees Academy, students will participate in five (5) soft skills, professional development workshops provided by the RSCCD Corporate Training Institute. Students will receive instruction in the following subject areas: Customer Service, Team Building, Attitude in the Workplace, Values & Ethics, and Conflict Management. Youth will meet with their instructor for three (3) hours in each of the courses. Customer Service — Students will explore key skills and attitudes necessary to effectively meet both internal and external customer needs ... this includes employers/colleagues and business clients respectively. Participants will be introduced to concepts and appropriate techniques for dealing with the different audiences, enhancing customer satisfaction and insuring positive communication. 2. Team Building — Excellence in customer service to our external clients is often tied to how our internal customers get along and can work together. Working as a team can increase productivity, enhance project management, reduce business conflicts and create superior customer service. Students will learn the "styles" of classmates so they can work together better on projects and customer satisfaction. 3. Attitude in the Workplace — Having the right attitude has a positive impact on the workplace and our interactions with customers. Topics in this course will explore how attitudes at work positively and negatively affect customer service, the organization's image, productivity, and employee retention. The best selling training video "FISH" will be featured. 4. Values and Ethics — Ethical behavior affects what happens in the workplace. This course provides the opportunity to evaluate ethical behavior and what's appropriate and what's not. A three -step checklist is introduced to help participants in recognizing ethical behavior. 5. Conflict Management — Conflict gets in the way of good business and meaningful relationships. Participants will explore the causes and impact conflict can have on customer service and workplace affairs. This course will cover proven strategies and techniques for resolving tough issues and how to turn a difficult customer, or colleague, into a loyal one. The soft skills workshops are part of an interactive program that will utilize videos, books, personality assessments, presentation tools, and incorporate games to enhance the students' interpersonal skills and encourage participation in all professional development courses.