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SAPD Integrated Law Enforcement Solution RFP <br />Chapter 2: Vendor Response <br />1. Please answer the following regarding the preceding matrix: <br />List any exceptions or limitations to your proposed warranty /maintenance services <br />for the software as indicated within the matrix. <br />2. System Maintenance and Operation <br />a. What are the Police Department's obligations following a new <br />release /major redesign of an application? <br />b. The Police Department requires that backup and archiving must not require <br />system interruption. Confirm that your solution meets this requirement. <br />Y/N <br />C. Define a plan for daily, weekly, monthly backup and archiving: <br />d. Does the vendor mandate the installation of new releases? Y/N <br />(1) How soon? Months <br />(2) Is there an additional charge for the new release? Y/N <br />(3) Is conversion assistance provided, if necessary? Y/N <br />(4) Is new documentation supplied? Y/N <br />(5) Is additional training provided? Y/N <br />(6) Is maintenance continued for the old release? Y/N <br />(7) If yes, for how long? Months <br />e. Describe your policy and timing for dropping support of client operating <br />system(s), server operating system(s) and database versions. <br />f. List contact names, phone numbers and addresses for user groups that <br />focus on elements of the proposed solution set. <br />19C -45 2.26 <br />