25B - AGMT - INTEGRATED SOFTWARE CONSULTING SERVICES

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Cit Com Technical Resource Alignment Cit Cam reviewed the existing contract with the City to determine whether changes were permissible, The contract was executed on June 1, 2012, and has no pre- determined expiration date (eliminating one hurdle). More importantly, the contract can be amended by both parties, subject to mutual agreement (See Section 12). Therefore, we are proposing the following: Solution f.' Today, the Department relies on a blend of full -time, part -time, and contract staff to provide Information technology support services. Recognizing that the Department has an array of disparate technologies (i.e„ Tiburon CAD, in -house RMS, ATIMS 1MS, etc.), it's understandable that unique skill -sets are required to support and maintain them, Recently, the Department completed a Business Case and subsequent Request for Proposals (RFP) for an integrated law enforcement solution that would replace the existing disparate systems with a single, vendor - provided package. The Department recognizes the importance of aligning the mission of existing technical support staff with the near -term acquisition and implementation of an integrated law enforcement solution. Step P Mventory of Existing Technical Resources The first step is to conduct an inventory of the existing knowledge, skills, and abilities (KSA) of the existing technical support resources. We envision the inventory occurring in two parts: Step 1) A written pre - interview assessment would be provided to each technical resource, requesting the following: a) A description of formalized technical education, b) A summary of certifications or unique product /environmental qualifications, c) A description of on- the -job training that is currently leveraged (in the SAPD environment), d) A complete list of existing tasks, assignments, and responsibilities and their association with existing City hardware, software, infrastructure, interfaces, or services; Part 2) Using the pre - interview assessment as a guide, personal interviews would be conducted to obtain clarification, and better characterize each individual's skill -set and area of responsibility. RESOURCES: CIT COM STAFF DEVELOPS SAPD - SPECIFIC INVENTORY (6 HOURS) R.OMESDURG /PARKER CONDUCT ONSITE ,1,25 HOUR INTERVIEWS WITH SIX INDIVIDUALS (b' HOURS) STEP HOURS: 14 Step 2: Development of a "Future State" Following the implementation of an integrated law enforcement solution, the Department's reliance on technical support personnel will change. Most visibly, the Department will rely on the chosen - vendor for support and maintenance of the application software (which will be defined in a comprehensive master support agreement). Hardware, infrastructure, database, and help -desk services will continue to be provided by Department personnel. However, the specific roles and responsibilities have not yet been contemplated. Therefore, the second alignment step is the creation of a "future state" of SAPD technology staffing, based on industry September 16, 2013 25B -32 1