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CITY COUNCIL MEETING DATE: <br />NOVEMBER 18, 2013 <br />TITLE: <br />AMENDMENT TO AGREEMENT WITH <br />TIBURON, INC. FOR COMPUTER AIDED <br />DISPATCH SYSTEM MAINTENANCE <br />CITY MANAGE <br />RECOMMENDED ACTION <br />CLERK OF COUNCIL USE ONLY: <br />0=1160 =10, <br />❑ As Recommended <br />❑ As Amended <br />❑ Ordinance on 1" Reading <br />❑ Ordinance on 2 "d Reading <br />❑ Implementing Resolution <br />❑ Set Public Hearing For <br />CONTINUED TO <br />FILE NUMBER <br />Authorize the City Manager and the Clerk of the Council to execute an agreement amendment with <br />Tiburon, Inc. to provide software maintenance and support services in an amount not to exceed <br />$39,000, subject to non - substantive changes approved by the City Manager and City Attorney. <br />DISCUSSION <br />The Santa Ana Police Department utilizes a computer aided dispatch (CAD) system called IQ /CAD to <br />manage field activity including calls for police service and the activity of field personnel. This mission <br />critical system connects the community's needs for police services with City's police resources. It is <br />also vital in protecting the safety of police personnel. Due to the essential nature of this system, the <br />City contracted with Tiburon, Inc. to maintain and support this system as needed on a 24/7 basis. <br />Tiburon owns the licenses for this software and is the only company able to support this system. The <br />current contract for maintenance expires November 30, 2013. This amendment to the current <br />contract will continue that maintenance through November 30, 2014. <br />Tiburon has been accommodating, professional and consistent in its servicing of the system and staff <br />recommends continuing this maintenance in order to ensure the ongoing operation of the IQ /CAD <br />computer aided dispatch system. <br />FISCAL IMPACT <br />Funds for this agreement are available in Police Department's Information Services contract services <br />account (no. 01114425 62300). <br />Carlos Rojas <br />Acting Chief of Police <br />Police Department <br />APPROVED AS TO FUNDS AND ACCOUNT: <br />Francisco Gutierrez <br />Executive Director <br />Finance and Mgt. Svcs. Agency <br />25C -1 <br />