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William McGowan <br />2000— 2005 Siemens Business Services, Norwalk, CT <br />Engagement Marager / Client Partner <br />• Led solution development efforts and resource allocations for large, complex <br />service opportunities nationally, resulting in multi- million dollar contract awards. <br />• Developed senior level relationships and increased value through winning business <br />strategies. Proven ability to affect top line revenues and increase market share. <br />1996 —2000 ENTER Information Services, Rye Brook, NY <br />Enterprise Consultant/ Site Services Manager <br />• P &L responsibility for $5M IT outsourcing engagement at AlliedSignal in Torrance, <br />CA. SLA -based services included Help Desk, Deskside, and Network Engineering. <br />• Created scalable and repeatable support solutions that provided total call <br />management for IT- related issues, including Help Desk, Desktop, Network, and <br />Data Center services as well as Procurement and IT Asset Management. <br />1994-1995 Danielian Consulting Group, Newport Beach, CA <br />Management Consultant <br />• Provided management consulting services to client banks with credit processing <br />systems, including operational review and analyses, documentation of findings, <br />process /system recommendations, and staffing calculations. <br />• Conducted billable assessments to map business processes and determine <br />operational inefficiencies, and refined existing support processes to affect both top <br />line revenue generation and bottom line savings. <br />VOLUNTEER ACTIVITIES <br />2010 — Present Ingram Micro Philanthropic Committee <br />Committee President <br />Provide guidance and direction to 20- member philanthropic committee, including <br />coordination of all administrative duties. Also represent Ingram Micro as an <br />Ambassador at philanthropic events. <br />1998-1999 First Step House of Orange County, Costa Mesa, CA <br />Committee Chairman <br />• Responsible for management of volunteer staff, weekly allocation of operating <br />funds, and maintenance of facilities. Non - profit facility funded by United Way. <br />1993-1998 Junior Achievement, Multiple Cities, CA <br />Classroom Consultant <br />• Taught business economics to middle school classes in Irvine and Torrance, CA <br />• Encouraged students to continue education at middle school in Santa Ana, CA <br />EDUCATION / PROFESSIONAL DESIGNATIONS <br />• MBA, Strategy & Operations — UC Irvine, Graduate School of Management <br />• Bachelor of Arts, Sociology — UC Irvine, School of Social Ecology <br />• Project Management Professional (PMP) — Project Management Institute 2008 <br />• Six Sigma Black Belt — Ingram Micro, Singapore, September 2007 <br />