Laserfiche WebLink
PI �' NIX <br />�N lPRAIg41tlN 11511MS GROUP <br />October 23, 2019 <br />Santa Ana City Hall <br />Attm Eva Goods <br />Purchasing 14 1h Floor <br />20 Civic Center Plaza <br />Santa Ana, Ca. 92701 <br />y Y <br />A <br />V <br />t <br />Yp. <br />^iY,i P'P'P.P <br />2677 North Main Street <br />Suite 400 <br />Santa Ana, CA 92701 <br />Telephone: (714) 460.7200 <br />Pax: (714) 384.0151 <br />Re: RFP NO. 13.051 Automated Parking Citation and Processing Services <br />Dear Ms. Goods, Commander Ibarra, Corporal Wharton, and members of the Selection Committee, <br />Phoenix Group Information Systems (Phoenix Group) presents our proposal for Automated Parking <br />Citation and Processing Services to the City of Santa Ana. City staff Is currently using our proprietary <br />Parking Citation Program, WINCITE. They can attest that our program is a proven, fully comprehensive, <br />state of the art web application that allows full access to all citation data, communications with citizens, <br />payments, and reports, as well interfaces with Di FTS and collections via secure web browser. Why <br />should the City continue working with Phoenix Group? <br />➢ Phoenix Group has a quantifiable collection /disposition rate of over 94% for City citations <br />Phoenix Group has met and exceeded all City requirements <br />r Phoenix Group Customer Service Representatives are experts in dealing with City citizens <br />Phoenix Group has been a California business partner for over 24 years — longer than any other <br />service provider <br />Phoenix Group currently provides services to over 200 California agencies — more than any other <br />service provider <br />In addition, Phoenix Group offers the following solutions that will increase City revenue and decrease the <br />workload for City staff: <br />A delinquent collection program <br />A check processing service that enables Phoenix to scan all checks received and send to the City a <br />daily electronic file <br />A cash payment option that allows citizens to pay at any of five locations throughout Santa Ana <br />Scanning and indexing of citations <br />Noticing and collection of: booking fees, DUI fees, false alarm fees and administrative citations <br />A Permit processing <br />25A -15 <br />