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*Staff Grievance Policy and Procedures <br />i iltiellillCw]1 <br />1.1 COMPANY NAME, is committed to providing a fair, safe and productive work <br />environment where grievances are dealt with sensitively and expeditiously. An <br />essential part of developing that environment is ensuring that staff is encouraged <br />to come forward with their grievances in the knowledge that the responsible <br />supervisors will take appropriate action to address those grievances. Grievances <br />that are not addressed have the potential to grow into major problems that can <br />cause tension, low morale and reduced performance and productivity. <br />1,2 Grievance resolution is an integral part of a supervisor's duties. Each <br />supervisor has a responsibility to identify, prevent and address problems in the <br />workplace. <br />1.3 Any member of staff may lodge a grievance regarding work - related problems. <br />However, if other procedures exist that more appropriately address that <br />grievance (i.e. sexual harassment or unlawful discrimination), that mechanism <br />should be used. <br />2.0 PROCEDURES <br />Preliminary Action <br />2.1 Before initiating the grievance procedures, complainants are encouraged to <br />try to resolve any grievance directly with the person /s concerned. If this is not <br />possible or appropriate, the complainant should proceed to Step 1 of the <br />grievance procedures. <br />2.2 A staff member should raise their grievance with the person /s concerned as <br />early as possible. <br />Step 1 - Talk to immediate supervisor <br />2.3 Where the complainant has been unable to resolve the grievance, he /she <br />should take the matter up with their immediate supervisor. Where the grievance <br />involves the supervisor, the staff member should refer the matter to the <br />supervisor's supervisor. <br />2.4 The supervisor should address the grievance with a view to resolving it <br />expeditiously, normally within two weeks of receiving the complaint. <br />2.5 Following resolution of the grievance, the supervisor should monitor the <br />situation for a period of time. <br />251 -45 <br />