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Consultant and Consultant's employees will be required to have City of Santa Ana <br />Patches on the uniforms at all times while performing services under this agreement. Such <br />Patches shall be worn in a professional manner and maintained neat in appearance, and easily <br />identifiable. Such Patches will be provided by the City of Santa Ana. <br />The Consultant shall exercise caution at all times for the protection of persons and <br />property. All fines, penalties and /or repair charges resulting from the Consultant actions shall be <br />the sole responsibility of the Consultant. <br />Consultant's service shall be courteous, responsive, timely, equitable and given in the <br />spirit of professionalism and mutual respect. All Consultant personnel are a reflection of the <br />City of Santa Ana and as such are expected to: <br />• Interact with customers and City officials, whether in person or on the phone, in a <br />pleasant, respectful and professional manner. <br />• Give full attention to each customer's needs by asking questions. Provide <br />information, products and service in an accurate, organized and complete manner. <br />Determine that the customer's request has been fulfilled. <br />• Comply with all federal, state, county, and city laws and regulations. <br />• Use adequate equipment that is kept clean and neat at all times. <br />• Train other Contract employees to be polite and courteous during public contact. <br />• Employ truth and accuracy in reporting customer service records. <br />3. CITY'S RESPONSIBILITIES <br />The City of Santa will provide a listing of homes that have delinquent dog licenses or <br />make available the City's data base (Dog License System) to the consultant as the City may <br />determine is necessary. Monthly, the City's Finance Department will prepare a collection report. <br />This report will include money collected and number of licenses purchased, as reported by the <br />Consultant, and will be utilized to determine the amount of compensation to be paid to the <br />Consultant as described in section 4 of this agreement. <br />4. COMPENSATION <br />City agrees to pay, and Consultant agrees to accept as total payment for its services, the <br />following sum: <br />a. fifty percent (50 %) of all dog license fees collected, <br />b. fifty cents (.50¢) for each new license fee collected from unlicensed dogs, and <br />c. fifty cents (50¢) for every rabies vaccination certificate collected. <br />Payment by City shall be made within sixty (60) days following receipt of proper invoice, <br />subject to City accounting procedures. <br />In the event funding is not allowed for license collection services during the annual <br />budget approval process, the City shall notify the provider of such occurrence in writing at least <br />