25C - AGMT - GRAFFITI REMOVAL SRVS

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REQUEST FOR COUNCIL ACTION CITY COUNCIL MEETING DATE: FEBRUARY 4, 2014 TITLE: AGREEMENT RENEWAL WITH GRAFFITI PROTECTIVE COATINGS, INC., FOR GRAFFITI REMOVAL SERVICES CITY MANAGER RECOMMENDED ACTION CLERK OF COUNCIL USE ONLY: .0 _R ❑ As Recommended ❑ As Amended ❑ Ordinance on 1" Reading ❑ Ordinance on 2nd Reading ❑ Implementing Resolution ❑ Set Public Hearing For CONTINUED TO FILE NUMBER Authorize the City Manager and Clerk of the Council to execute the third option to renew the agreement with Graffiti Protective Coatings, Inc., for graffiti removal services in an amount not to exceed $600,000 annually, and authorize the City Manager to exercise the fourth option to renew, subject to nonsubstantive changes approved by the City Manager and City Attorney. DISCUSSION Approval of the recommended action will allow the City to continue the graffiti removal services provided by Graffiti Protective Coatings, Inc., for the remaining two renewal options of the agreement, without an increase in price. The Public Works Agency Maintenance Division is responsible for citywide graffiti abatement, which is performed 365 days a year. Through the services of Graffiti Protective Coatings, Inc., graffiti is typically removed within 24 hours, based on requests received from City staff and residents through the City's graffiti hotline and the "mySantaAna" smartphone application. In February 2011, Council entered into an agreement with Graffiti Protective Coatings, Inc., for a one -year period with provisions for 4 one -year renewals. The contractor has consistently demonstrated the ability to meet contract specifications by providing color matching and daily upper -level graffiti removal, and facilitating graffiti crime analysis citywide. The graffiti removal program has realized a 30 percent decrease in calls for service, credited to the proactive performance by the contractor. A 65 percent decrease in Code Enforcement referrals is attributed to the contractor removing graffiti from windows and commercial signs. In addition, real -time dispatching and consistent staffing levels have resulted in a 90 percent success rate for responding within 24 hours of receiving service requests. The contractor has also exceeded the contract specifications by providing additional services at no extra cost to the City. These services include clean -up days at Santa Ana parks; a sixth truck provided on a part -time basis, 20 hours a week, to assist with graffiti removal in parks; unlimited upgrades and support for the graffiti tracking software; a 4G tablet for the Gang Task Force to 25C -1