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InfoSend Response — 12/29/2006 <br />December 29, 2006 <br />Utility Bill Printing and Mailing <br />City of Santa Ana <br />Purchasing Division <br />P.O. Box 1964 <br />20 Civic Center Plaza, M16 <br />Santa Ana, CA 92701 <br />Re: Utility Bill Printing & Mailing Electronic Bill Presentment & Payment Services <br />To Christine Calderon: <br />Thank you for this opportunity to submit the enclosed proposal for Utility Bill Printing & Mailing <br />Electronic Bill Presentment & Payment Services. The aforementioned proposal contains a <br />detailed response as to how InfoSend, Inc. will provide efficient, reliable, and secure services for <br />a low per bill cost. InfoSend has the experience and systems to meet or exceed all of the <br />requirements as described within the RFP. We have been providing bill printing and mailing <br />services since 1996 and are very interested in serving the City of Santa Ana. <br />InfoSend has a strong presence in Orange County and is located less than 10 miles from the <br />City of Santa Ana on Civic Center. This ensures that the City's customers will receive mail <br />processed by InfoSend as quickly as possible. It also gives the City the ability to drive any last <br />minute inserts or data media to InfoSend should its internet connection go down. <br />InfoSend can provide every service option requested by the City of Santa Ana. InfoSend <br />currently services over fifty cities and other utilities located in California. InfoSend's quality of <br />service is simply exceptional — we have never lost a utility client due to lack of performance or <br />pricing. InfoSend once had a utility client who stopped billing its customers directly; the billing <br />was transferred to the county property tax roll. This is the only utility client ever to leave <br />InfoSend and hopefully this should speak volumes about our quality of service! <br />Proposal Contact Information: <br />Contact: Russ Rezai, VP of Development E -mail: russ.r @infosend.com <br />Toll Free: 800.955.9330 Fax: 714.446.1482 <br />Address: 1041 S. Placentia Avenue, Fullerton, CA 92831 <br />I will be the primary contact person for this RFP. Please contact me with any questions or <br />clarifications pertaining to this proposal. I certify the accuracy of this proposal and acknowledge <br />InfoSend's agreement to be bound by and in compliance with the terms and conditions for a <br />period of (90) days effective as of December 29, 2006. <br />Respectfully, <br />Russ Rezai <br />VP of Development <br />25J -12 <br />■ <br />